None-Personal Email / Password Sharing

[dave-lew99]

Quite a few of the companies we deal with, we deal with online - usually only allowing one user per account.

Since we're a small company we don't want to tie a physical staff member to an external account - in case we need to access correspondance/place orders etc.

However, password sharing feels very wrong, as does non-personal emails - managed through either distributions lists or shared mailboxes.

How do people solve this (seemingly) common problem?

 

[dave-lew99]

We've been evaluating a few recently, but what if you need to log into a website for information or to place an order?

 

[dave-lew99]

Making one person responsible is exactly what we're trying to avoid - as a small team any one of us can be out of the office and it causes problems if we try to move quickly.

The majority of our suppliers have proper corporate accounts with multiple users, it's just for the odd case, or where we need to follow correspondence - although i've not seen a nice solution which stops a user having to duplicate information between email and ERP.

Distribution lists and shared mailboxes are going to be the solution for us i think, it's straightforward anyway and if i set it up right then it should be easy to maintain.