Northface missing items from parcel

[IC3]

Hi all, I've made a bigger order from Northface during the Black Friday sale, I only received half of what I ordered, missing around £200 worth of clothing.

The order was split into 2 packages, one only had 1 item (correct) and the other was supposed to have 8 items, but only contained 4 items. The weight of the package is around 2kg whilst the label states 4kg. Parcel wasn't damaged or unsealed, there're no signs of tampering.

Reading online, it seems I'm not the only one that got scammed by Northface, anyone else was in a similar situation? The silence from the customer service doesn't inspire too much confidence...

 

[IC3]

I'm getting a refund, never been in a situation like this before tbh...

 

[IC3]

Who was the courier?

Courier did their job, package arrived in mint condition with no damage or signs of tampering. Someone must have nicked it at the warehouse...

 

[IC3]

I had a feeling it was unlikely you’d been ‘scammed’ by The North Face tbh.

It felt like it considering how long it took, still need to wait 14 days for a refund.

Something got missed while packing, it happens. A big company isn't out to 'scam' anyone like that.

I had a package from Amazon before Christmas which contained two out of the expected three items. I contacted them, they simply sent me the missing item.

It happens.

Amazon aren't great either tbh, last Christmas my grill never arrived, must have been a ghost as the ring camera never saw anyone deliver it in the first place.

We discuss this a while back in the trading thread… shame what’s happen to north face as a brand. People wearing north face are the ones likely to be committing low tier crimes not the victims of it. Lol

The quality of clothes has went down, I'm keeping 2 items from the initial order...

Yub, they used to be quite up market proper winter sports wear… I have a wardrobe full of down body warmers, jackets and coats. But they seem to lost that market now and obtain the roadman market.

Yep...

Might also be multiple parcels in the same shipment and the 2nd box has went missing at courier somewhere?

Sometimes the label might say "1 of 2" or similar in small writing somewhere (not always though)

Have you read the whole first post? Literally I said, it was split into 2, as one item was located in a different Warehouse.

Dont they have a shop?

Closest one from me is 45 minutes away by car. Looooong