Norton Gone Crazy!

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want to make this clear from the start, it's not my pc and therefore i cant uninstall norton! so no snide comments please.
Well recently it's been acting really wierd, the icon in the taskbar has constantly got a red exclamation mark, and when i go in to fix the problem it tells me it wants to do a quick scan o i tell it to do so, it scans about 3000 files and then just stops and says it's finished, the exclamation mark is still there tho, so i tryed to do a full scan, i watched it as i thought it may stop but where it lists the files it's cheking there were some really dogey names like "Adware.Porndownloader" and "Trojan.ne" which norton diddn't see as a threat, maybe because its useless, but it looks to me like it has been hacked into or something...... and ideas?
 
Yesterday, for the first time in a long time as I usually just format the things, I spent hours wrestling with a an infected computer. To cut a long story short all the anti malware tools I tried were too little too late. If a particularly nasty virus gets a foothold it can completely screw over any antivirus software, particularly a common one like Norton. I gave up in the end as it wasn't worth the time I was spending on it.
 
remove norton, isn't a snide comment, it's good advice tbh..


remove current AV
disable system restore
CCleaner slim
Combofix
Nod32 Antivirus Trial
Spybot S&D
Malwarebytes

do all the above

then run
Hijackthis


then install firefox..

install firefox http://download.mozilla.org/?product=firefox-3.0.4&os=win&lang=en-GB
install adblock plus (click this link in firefox) https://addons.mozilla.org/en-US/firefox/addon/1865
once you've restarted to install adblock plus, click here abp://subscribe/?location=http://ea...ement+easylist.txt&title=EasyElement+EasyList
and NoScript https://addons.mozilla.org/en-US/firefox/addon/722 (might need to give users a little lesson in using it)

that'll stop any ads showing up, and you'll now have nice clean browsing

never use IE again. never looks for 'free' things
 
This is one of the first threads where the OP beat me to it on the first line!!!!

Bledd is spot on with his advice though.

If they are using "it" they don't deserve a PC/Internet access ;)
 
752px-Igotsnorton.jpg


;)
 
I have a laptop with norton on (waiting for licence to expire, before you start :p)

norton begins both the quick and full scans by checking its database etc, this shows up on screen as what look like dogy file names (which they are, but they are just definitions of said files) the pc is probably clean. mine does this, and comes back clean on any AV scan.

Its just one of those things norton does.
 
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