(not another ;D) ebay sided with the buyer - I'm the seller

Buffman

Buffman

Buffman

Soldato
Joined
4 May 2007
Posts
9,757
Location
West Midlands
Hi all,

I attempted to sell a phone on ebay (apparently I've been a seller 11 years with loads of stuff sold) and brief timeline below:

Is there any way of me recovering my phone or money?
Is there any way to raise the case further? Ebay provided me a mail (!) address for complaints but no further details

If I tell my bank to deny any return monies to eBay are they likely to chase me with debt collectors etc? Can I raise this case with an ombudsmen or similar?

Timeline
  • Sell phone
  • Buyer complains its not as listed (description not as described
  • I decline, buyer is fobbing me off (provides no photos, demands an £70 reduction (£320 to £250. I complain twice to eBay with no response
  • 9th November : buyer raises case for refund
  • 9th November : I raise counter case identifying buyer is trying to rip me off. The app on ebay note "case on hold" - my perception was I shouldnt send a return slip during this period as it was on hold.
  • 14th November - receive a closed case identifying the buyer will be refunded regardless of returning phone
  • I called ebay and they identified I should get in contact with buyer
  • I contact buyer and identify I will pay return shipping as it appears the buyer have gone radio silence (seller has 400+ feedback)
  • I contacted ebay and they identify "there is no further escalation" and they closed my appeal (with no response to it)

You heard it here folks.... As you always do.. use members market not ebay (doh!)
 
jpaul said:
presumably ebay saw what you said to refute the bad description claim - is it very subjective ?
they then said he doesn't have to return the phone - how did they justify that when you telephoned them
I bought as pair of asic trainers buyer advertised as uk 9, a pair of 8.5's turned up, sent photo etc. he had to pay for return, sent photos within hours of receiving parcel
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I guess it's difficult to define, they said there was "dents all over the phone"

I noted in the listing the screen was immaculate (which it was) and the back quite heavily scratched (with photos provided) and couple scratches on corners.
 
muon said:
When buyer raised case for refund, you should have offered a return and refund. That would have been one of the options?

By completely refusing everything you put yourself in a bad position.
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Yep, hindsight!

I disagreed with the case, and when I raised a countercase my understanding was "it was under review" by ebay and it was on hold. Therefore I was waiting the eBay assessment before issuing return label.

Ive never previously had anything returned to me on eBay.
 
Tefal said:
Im gonna take a stab in the dark and sayebays position is that you should have sent a return slip?
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Hi yep that's the one! To me it really wasn't clear and I. Re read it multiple times

Jim99 said:
By this time I'd removed all bank accounts. The barstewards tried to set up a direct debit on my bank account, which I immediately cancelled (and besides, left £0 in there and no overdraft just as insurance).
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How did you remove all bank accounts? I intend to do the same if possible and not bothered if my account is banned.
 
sanaxe1 said:
Report it as stolen and get the IMEI blocked.
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Yeah I was considering this but I was going to wait in the hope it might be sent back.... If I do get it blocked does it have to involve police /authorities? Can it be unblocked?


I also have the phone number of the buyer so might phone them and just request they return it
 
Craterloads said:
Keep calling them and ask to speak to the resolution team. It seems they use a bot that doesn’t read to automatically favour buyer or something.

A few times over the last couple of years have had to call them but eventually got sorted out. I had one where the seller said to refund me for a delivered to wrong address issue for a charger (Hermes confirmed this) he wrote this in the dispute page but seems no one read it and was closed in sellers favour. Had to call and was eventually sorted out. Seems to be getting worse
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OK that sounds promising. Do you know what phone number to call? It appears the "call" option has been removed for me
 
hmmm all, ebay still siding with the buyer on this one. How can I report the phone as lost? I've identified a case to actionfraud on it, will that take a while to come up on checkmend etc?

I'd report it as stolen but presumably most authorities would be under the understanding that it is a civil matter?
 
To update this:

So 4 phonecalls and a 3page letter (sent by email and to their PO box address) threatening small claims action and I've been refunded. :cry:

I highly recommend using the following email if you have issues (I had to do significant googling etc to find this). Ebay try avoid having any comms record that is not controlled by them.

[email protected]
 
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