not another Ebay thread...

jcr · 14 Aug 2021 at 20:57

looking for some advice from those who know better than me.

i purchased a Parkside circular saw, which is Lidl's own brand of tools, advertised as brand new. at a cost of £60+ £7 delivery. so similar to Lidl's own price i imagine?
it was delivered 14th July, and was indeed new and unopened.
i used it for the first time this Wednesday(11th Aug). and it worked fine for the life of one battery.
i charged the battery and when i went to use the saw the next day, it no longer worked.
battery is fine and working with other tools, i also tried another battery.

i messaged the seller yesterday and got this reply-

Hello, I’m sorry to hear your saw as become faulty, unfortunately these were a one off purchase and I have no replacements plus the return window as now passed, regards

i believe Parkside tools come with a 3 year warranty(with proof of purchase receipt) when purchased from Lidl.
am i being unreasonable expecting a refund/replacement.
am i legally entitled to a refund?

thank you, J

jcr · 14 Aug 2021 at 21:07

Kenai said:
Did you buy it from a store or from a person?

from a random seller. with good feedback(1102).

jcr · 14 Aug 2021 at 21:10

hughtrimble said:
They'll side with you as there's no way in heck that should fail so soon.

this is how i was thinking. it is unfortunate for the seller though. i wouldnt be surprised if they think im trying to con them, being as its Ebay.

jcr · 14 Aug 2021 at 21:12

Kenai said:
If you've just bought a second hand (albeit new condition) item from someone, I don't think you have a leg to stand on 'legally'. They don't owe you a warranty, that's why second hand stuff is (or should be) cheaper.

but it was sold as brand new unused, not second hand.

jcr · 16 Aug 2021 at 10:40

thanks for the advice people.

i did kind of feel bad for the seller, and was considering taking the hit/trying to repair the saw myself. but when a couple of posters mentioned the the seller had marked up the price substantially from retail, i decided i will try and get refunded.

in the future i will stick to buying from stores i think. i naively thought products would come with a warranty when sold as new.