Not Happy With Apple

[kenshinu]

Received my first MacBook with slanty keys and faulty battery cover (fix didn't fix it).

Talked to Apple who told me to go to a competitor and they'll sort it out. Like that would happen. (Nearest Apple Store is B'ham)

After talking to 3 other people working at Apple I was finally able to have it replaced, then they decided that I wanted a refund instead!

Now I have to reorder another one. And sort out the AppleCare which gets automatically registered with my MacBook, being the HE one.

I am not impressed with this!

/Rant - grrrrrr sorry just to vent ><!

 

[kenshinu]

I have no idea who decided that I wanted a refund. That's the thing though. It's the best computer/laptop I've ever used so this makes it worse!

 

[kenshinu]

Why didn't you say that you didn't want a refund at the time? Sounds like a mix up.

I was told I either had to go into an Apple Store or they'd send TNT to pick it up and I'd receive a new one within 7 working days. As I don't have a car and nearest Apple Store is in B'ham I choose to have someone pick it up. Then to my shock see the invoice saying refunded. Then I ring Apple who say it has been refunded and they tell me I have to replace an order.