Just phoned up to change my account from an xbox live gold to silver account, first they had outsouced support, it took me four attempts for the woman just to spell "Gareth"! let alone my second name, when i finally got past that bit she kept asking why i wanted to change my account, then when we finally got past that i was told that if i want to go down to silver, i have to cancel my gold acccount and i loose my live tag and everything with it, all acheivements anything ive purchased the lot, am i right in thinking thats a bit out of order that if i didnt want to continue live gold i would have to start all over again from scratch, you would have thought they would have been able to simply downgrade the package and it restricts a few items, ok morning rant over

lol needless to say they didn't last long
