Not received proof of no claims.

Glaucus · 26 Feb 2011 at 13:08

I just don't know what to do, insurance ended almost 6 weeks ago, phone up several times and they supposedly have sent it out 3 times now (first direct), swift cover need it within 4 days now or my policy will go up in price significantly (7 years ncb), first direct are refusing to send it out other than by post and swift cover won't extend deadline. What can I do.

[TW]Fox · 26 Feb 2011 at 13:10

Sit in the corner and cry.

Glaucus · 26 Feb 2011 at 13:11

That's certainly an option.

Irish_Tom · 26 Feb 2011 at 13:12

Do you have a renewal document from First Direct? Direct Line told me this morning that my renewal document counts as proof of NCB for my move to Admiral.

Glaucus · 26 Feb 2011 at 13:13

Yes but first direct do not include ncb info on the renewal so can not be used as proof.

cm1179 · 26 Feb 2011 at 13:14

get them to talk to each other

ganesh · 26 Feb 2011 at 13:15

Can't they just email it to you?

OllyM · 26 Feb 2011 at 13:15

I thought insurers could verify NCB on your behalf if you gave them your old policy number? Obviously Swiftcover won't do it!

Irish_Tom · 26 Feb 2011 at 13:16

AcidHell2 said:
Yes but first direct do not include ncb info on the renewal so can not be used as proof.

Bugger! That's me out of ideas I'm afraid...

Can you show them previous documentation showing 6 years NCB and then update it when the new proof doc comes through?

Glaucus · 26 Feb 2011 at 13:16

ganesh said:
Can't they just email it to you?

They flat out refuse to and say they can only post it, which so far hasn't happened.

InvaderGIR · 26 Feb 2011 at 13:18

AcidHell2 said:
They flat out refuse to and say they can only post it, which so far hasn't happened.

Sure they have the right address? I know that is stupid, but you never know.

Glaucus · 26 Feb 2011 at 13:19

InvaderGIR said:
Sure they have the right address? I know that is stupid, but you never know.

yep, renewal documents have come through fine.

Any info on insurance company finding out, siwftcover haven't said any of that when I have been on the phone to them.

Iamzod · 26 Feb 2011 at 13:29

Get swiftcover to ring first direct and verbally confirm proof of no claims with them, and if they say they won't do it the advisor is telling porkies because they often ring the insurance company I work for to gain the info.

It's probably just they can't be bothered because it takes time and the advisors are targeted on average call length etc.

Glaucus · 26 Feb 2011 at 13:36

Thanks, will give it a go.

PhillyDee · 26 Feb 2011 at 14:48

Admiral rang up previous insurers for me, all they needed was the policy number. If its good enough for other companies . . . !

Peerzy · 26 Feb 2011 at 14:57

Last year Swift Cover confirmed my NCB with previous insurer, just asked them to do it for me and they did.

bledd · 26 Feb 2011 at 17:20

Peerzy said:
Last year Swift Cover confirmed my NCB with previous insurer, just asked them to do it for me and they did.

Thanks for the info..

Waiting on the post office sending out the gf's proof document, so I can send it to Swift.

If that fails, I'll get Swift to call them

Peerzy · 26 Feb 2011 at 17:34

I didn't even call them, I was lazy and never got it sorted, they emailed me, I replied saying sorry give me a week and they just replied saying don't worry we've done it now for you anyways.

*Moangroan* · 26 Feb 2011 at 18:43

del.........

Spleenus · 26 Feb 2011 at 22:38

I've never had to give proof, they must've verified on my behalf. Only ever been with Endsleigh or CIS though...