Notebook Instability

[Inferno99]

Wondering if you guys could help me out with this little dilemma. Also wasn't too sure on which board to post this but here it goes however seeing that the tools were used were for testing OCing stability i thought i would post it here.

Bought myself a Samsung laptop for a bargain a month ago however had blue screening problems (IRQL_NOT_LESS_OR_EQUAL to be exact) which lead me to reinstalling the operating system using the restore disc. During the so called recovery process, the system blue screened twice with exactly the same error. Called up Samsung and and sent it to them for repair. The lappy came back with apparently no problems so i decided to run SuperPi32 which failed after 3 minutes and Prime95 on the dual core which also failed after 30 odd minutes. Called the Samsung tech guy who stated that these applications were "not designed for laptops" due to "laptops not having the same cooling as a pc" and that the errors produced were expected and "normal under these circumstanced". Being an OCer myself with watercooling as my choice for my desktop PC, i was under the impression that all hardware regardless of it being desktop/notebook shouldnt produce errors.

The question to you guys is:

Can failure with both SP32 and P95 with laptops prove that there is a problem, or is this apparently "normal" which is what they claimed it to be?

Any advice on further tests for yourself would be most appreciated.

 

[Justintime]

No laptop of mine or one that i've repaired failed prime or superpi. A laptop is supposed be designed to handle and dissapate that heat in a proper manner once every thing is unobstructed. Do any temp monitoring utilities come with or work with your laptop? speedfan might. That Samsung guy is feeding you a line of BS, if laptops weren't designed to handle a heavy load when requested then whats the point of all the latest dual core and high speed ones? Dual core web browsing? Plus laptop cpus etc.. are a bit more tolerant of higher than average temps and have higher max temp treshold in many circumstances. Theres other possibilites such as component failure or such like mobo or RAM etc.

 

[Inferno99]

Thanks for the feedback!. Not sure if the laptop has temp sensors but will give Speedfan a go.

The tech support guy stated that the laptop wouldn't crash under normal usage which he defined as running a playlist in Media player or surfing the web. I said i would try out a few games to see if it would crash as i know this would use more resources than simply surfing the web. He replied that laptops weren't designed for games and there aren't any laptops in the world that were made for games?!?! (XPS??). Then he goes on about how he builds his computers with 25cm fans . Sounds like this guy is feeding me BS.