Npower rant

SDK^

SDK^

SDK^

Soldato
Joined
18 Oct 2002
Posts
21,447
Why can't npower get their customer billing sorted ?!?!

This year they have adjusted my monthly gas and elec bill numerous times; changing it from £50 pm, up to £130, back down £65, then back up to £92.
Today I get a letter from them informing me it's going up to £245 pm. Despite being over £300 in credit and submitting monthly meter readings so usage is tracked accurately.

I'm lucky enough to be in a position where this crazy billing doesn't affect me but there must be people out there whose lives are affected by this.
 
I was telling my parents about this over Xmas and they also had major problems with Npower.

Their meter was registered to a care home on the next road, same road name but there's is 'close' and not 'road'. They were getting bills of almost a thousand pounds per month. When they queried it with Npower they didn't believe they had the wrong meter registered to their house. My parents even read the meter serial number to them to confirm it was a different type and they still didn't believe them.

It took them months to get it resolved.

I'll be switching supplier after the New Year
 
It was good to see the Npower customer issues got noticed by the regulator and a £26m fine issued in December 2015 :)
 
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