NTE5 Filtered Faceplates - Quality?

Soldato
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Can anyone point me in the direction of good quality NTE5 fitered faceplates, and where to get them?

To cut a long story short, I recently narrowed down an incredibly unstable connection to the filtered faceplate I bought several years ago. It was fine for ages, and the in the last couple of months, I started experiencing regular and frequent connection drops. I replaced the faceplate with one from amazon (Solwise branded) and the connection is much more stable - but I am still experiencing the odd connection drop (say, once every couple of days). Sounds minor, but nothing is more rage inducing when it happens during work, or gaming, or streaming. Without going into detail, part of this escapade included logging a fault with my supplier (Plusnet) who ran tests and found there to be no issues on my line, so I'm now just trying to ensure reliability of the connection at my end.

I was considering buying a decent router, wondering if the ISP supplied one (Smart Hub 6 in this case) might not be the most reliable, but after learning how something as simple as the faceplate can be at fault, I'm now wondering if they have varying quality standards - and if so, how do I find out which are the most reliable?

Any advice would be appreciated. Obviously, a disconnection every couple of days is inconvenient rather than showstopping, but when I hear about people with connections that never drop, I'd obviously like to do my best to achieve the same.
 
You shouldn't be replacing master sockets. It isn't difficult, but it's supposed to be left to BT as it's their equipment.

I'd try to get hold of a real BT faceplate filter to suit the master socket you have.

Have you checked your line for noise (dial 17070 for the quiet line test)?

Replacing the router is only going to help if the ISP supplied unit is faulty.

Check that the problem can't be in your wiring (anything beyond the master socket) and then report the fault again. Try keeping records of when you see it dropping and see if there's any pattern to it.
 
The latest faceplate/socket is the NTE5C mk4:
https://www.telecomgreen.co.uk/engineering/bt-openreach-new-nte5c-master-socket-guided-tour/

You should be able to pick them up for around £10

Interesting, although as below, I'll try and avoid replacing the entire socket if I don't need to.

You shouldn't be replacing master sockets. It isn't difficult, but it's supposed to be left to BT as it's their equipment.

I'd try to get hold of a real BT faceplate filter to suit the master socket you have.

I've only changed the faceplate for a filtered one (not the actual socket/test port), but the only ones I can find aren't genuine BT branded ones - that's what prompted my curiosity and the question in the first place.
To clarify, this is the one I have just fitted: https://www.amazon.co.uk/gp/product/B003H6GUNA/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Have you checked your line for noise (dial 17070 for the quiet line test)?

Yup. The only phone I have is a cordless one, but there's still no noise, hums or crackling that I can discern.

Replacing the router is only going to help if the ISP supplied unit is faulty.

Agreed. This was just a point I'd raised because I was cynical of the quality of ISP supplied routers. If I was certain it was at fault, I'd just buy an aftermarket one.

Check that the problem can't be in your wiring (anything beyond the master socket) and then report the fault again. Try keeping records of when you see it dropping and see if there's any pattern to it.

The only thing beyond the master socket is the face plate (replaced), the actual wire to the router (also replaced), then the router itself.
There is the cabling for the bedroom extension (never used) coming off the back of the faceplate. What I might try is running the router into the test socket for a few days, just in case there's noise on there causing the problem - although I understood that with these filtered faceplates, the extension wiring was isolated from the broadband anyway.


Thanks for the helps gents.
 
You want a MK3 Openreach Faceplate then. How easy they are to get hold of now though is possibly an issue.

The MK3 faceplates do seem to be demanding unreasonably high prices nowadays. I suppose it's quite a while since BT replaced them.

*sharp intake of breath*
Bloody hell. Just checked :o

I've just taken the face off and replacing the entire lot shouldn't take more than a couple of minutes anyway. I've left the router plugged into the test socket for now...I'll leave it like that for a few days and see how reliable the line is, if it's ok then maybe I'll buy a genuinr mk4 socket. Thanks guys.
 
Just swap the whole thing out for an NTE5c.

If I find the Mk3 plate I had kicking around here then you're welcome to it FOC, I think I chucked it though.
 
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