NTHELL!

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I've had my Internet with Telewest for the last 5 years. Started off on 56k dialup, then 512, 1MB and then 4MB broadband. Ever since NTL took over Telewest i've notced a drop in speed.

Also these last 2 or 3 weeks the connection drops every so often for 10-15 seconds. Not enough to cause a huge inconvenience but enough to sign out of MSN, webpages to time out etc.

Really annoying when you're trying to work on a website, uploading and downloading files etc and you're constantly getting errors due to the connection dropping.

Thinking of signing up to a cheap £15 a month service, Telewest used to be great but it's awful now - the only thing that kept me with them was the no capping, and that dosen't really apply now as I hardly download anything these days.

Any other long-term Telewest customers else noticed a drop in quality these last few months?

Really ****** off.

 

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Last time I contacted them regarding my Internet it was a nightmare.

I knew full well it was a modem problem as none of the lights were lit up. Despite me telling them this a good 5 or 6 times they kept fobbing me off and telling me it was my router causing the problems. They then went on to say they didn't support routers and that they have never ever sold them. Funny that as I actually bought mine through them, and it had a huge Telewest sticker on the bottom of it! They tried putting me through to a £1 a min 090 number despite me AGAIN telling them it was the modem. Around 2 weeks later an engineer finally came out, told me it was the modem, replaced it and all was good.

I'd rather not go through anything like that again!