NTL at it again

ajm · 8 Dec 2006 at 09:32

They are going to increase the non direct debit payment from £4 to £5, Where is it going to end? They seem to be exploiting the customers by charging this and gaining money for nothing. :mad:

ruffneck · 8 Dec 2006 at 09:50

ajm · 8 Dec 2006 at 09:53

Lol is that a violin or a fiddle? :eek:

garyh · 8 Dec 2006 at 10:36

ajm said:
They are going to increase the non direct debit payment from £4 to £5, Where is it going to end? They seem to be exploiting the customers by charging this and gaining money for nothing.

Why not just pay by DD and stop whinging. :rolleyes:

Unless you've not got a debit account with a bank I see no reason NOT to pay by DD.. you make it harder for yourself (having to go to the bank / post office to pay) and you make it harder for the company (not having a set day in which they know money will transfer from your account).

OzZie · 8 Dec 2006 at 11:42

Yes, but ultimatly you are still getting the exact same service as everyone else, so why should you pay more just because you prefer (or have to) pay via other methods?

It's blatent exploitation imo.

ruffneck · 8 Dec 2006 at 12:39

I think they call it an Administration fee

Pottsey · 8 Dec 2006 at 12:47

You’re creating extra paperwork and handling work that’s why it costs more.

Dangerous · 8 Dec 2006 at 13:03

You'll find most companies do this due to the increased paperwork/admin

axer · 8 Dec 2006 at 13:44

Dangerous said:
You'll find most companies do this due to the increased paperwork/admin

It’s a good thing too in my eyes, why should everyone else be burdened with the extra cost?

marmalade · 8 Dec 2006 at 14:04

Its not economic to have other than DD type payments anymore than coin operated Gas/electric meters. Let them that wants them pay for them!

dayloon · 8 Dec 2006 at 14:43

Agreed. No reason not to pay by DD

Immsy · 8 Dec 2006 at 15:38

If you dont like there charges then the choice is simple. Leave and join another company

Avalon · 8 Dec 2006 at 16:55

While I do agree £60 a year is a little on the high side if you pay your bill's by the due date anyway DD is far simpler and you have the right to an instant refund under the DD T&C's. I can't think of anything I don't pay DD now though in light of my revised C/Tax bill today I think I may be changing that ... 'oh we'll take nothing this month, a quid odd next month then £114 x 2' :confused:

Thankfully they won't charge me £6 a month for paying them early though!

ajm · 9 Dec 2006 at 09:33

As i don't have regular money going into the bank then it is not appropriate to use DD as the date each month is different.I think as long as the bill is paid on time then this fee shouldn't be enforced.

stigggeh · 11 Dec 2006 at 13:59

ajm said:
As i don't have regular money going into the bank then it is not appropriate to use DD as the date each month is different.I think as long as the bill is paid on time then this fee shouldn't be enforced.

Telephone and complain, say your moving to sky/be internet/insert cheap dsl here (assuming your over 12month with ntl)... with the extra charge my internet would have been close to £30 per month which meant it have been cheaper for me to switch. I explained this to retentions the result here is half price internet

The reason i dont do DD with ntl is due to past experience which lead to bank charges. I have a seperate account just to pay bills and i make sure that there is just enough money to cover what needs to be taken. Anyway i had no end of trouble trying to get ntl to pay the charges, as a result the bank agreed to do so as a 'good will' gesture.

email in trust if you want the number to ring and with help what to say (DONT RING CUTOMER SERVICES you need retentions)