NTL issues

Andybtsn

Andybtsn

Andybtsn

Don
Joined
23 Oct 2005
Posts
44,382
Location
North Yorkshire
My girlfriend is having a problem with her internet at the moment at her Uni house.
Its a simple connection, router in the lounge and 3 10m cat5's going to three people's machines.
Ever since they moved in, when surfing the net the net disconnects for about 10 seconds, so "page cannot be displayed" is seen a lot. It occurs for all the house mates, it was never much of an issue but now the GF is using her 360 on live, playing online is a nightmare as she keeps getting disconnected. The problem occurs for all of the house mates.

There doesn't seem to be a problem with the router, all ports are showing a link and activity lights constantly.

NTL say there are no problems although their support is pretty crap, they might be sending an engineer out but if they don't find a problem a £25 charge is issued.

Any ideas what the problem could be?
 
Getting her to try that.

What is the command for searching for the IP's on your network? I want her to ping the router constantly but I don't and she doesn't know the IP of the router? How do I find it..
 
DHCP remains there, the IP address always is present. It's not like when the internet disconnects and a "network cable is unplugged" error comes up.

We are pinging google.com now constantly.

Funnely enough I work in Comms, IT, so I should know all this anyway ;)

Thanks for your reply
 
The request did time out after a while of pinging google so there is definately a problem on the line. Thing is NTL say the line is fine :confused:
 
Its a 250!

There refusing to send an enginner apparentely now as they cant see a fault.

I'm going to ring them now though so will try and get an update
 
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