NTL:Telewest rebranded to....

[Yeggstry]

Virgin Media

On the Business section of BBC Breakfast ntl: Telewest soon to become Virgin Media announced that they plan to officially launch a 50meg service (trials begining now) by the end of the next quarter and by that time they also hope to have improved their customer service.

Calls answered within 30 secs have gone from around 37% to 70% and ntl: Telewest has employed around 400 new staff and 30 more managerial and training positions.

They have also released that they made £1.02bn in the third quarter; an increase of £140.6m from the previous quarter.


Press Release A

Press Release B

I'm typing this from memory so some things maybe a little out but the Virgin Media and 50meg is deffinately right.

Source: http://www.digitalspy.co.uk/forums/showthread.php?t=483690

 

[nichorob]

Interesting. The customer service point gets to me a bit, if anyone else has noticed, the NTL support call centres (not sure about sales) have moved to India. Now in my experience with them this week, id rather hang on for 5 minutes longer and speak to somebody that I can understand and will help me solve the problem instead of someone reading back automated answers. Luckily the service here is top notch so I never usually have to ring them, so I wont moan! Especially if my 10mb gets upgraded to 50mb.