Ntl to Virgin upgrade, more of a downgrade?

timmins

timmins

timmins

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Joined
2 Aug 2006
Posts
134
Location
Newcastle-Under-Lyme
For the past week the connection here's been really bad. We're running the 10meg and since the upgrade it's kinda sucked.
Seems to be about a 1 in 3 chance that a link fails during browsing, and my sent packets are twice what i'm receiving.

Anybody else not having the smoothest transition?
 
maybe its the upgrade to 20mb causing your problems.

Honestly, mine has been the same since the change over, apart from a bill mess up, I was quite worried being a VM customer, happy so far though.
 
yeh the bills not in my name which sucks, my housemate comes back later this week. apparently the 20meg upgrade's coming on the first of may.

it's not in yet from checking on the ntl modem ip address, all that stuff.
 
The upgrades don't roll for another few days and then it'll be region by region not flick of a switch nationally (unless someone has a mad monday and decideds it'd be good to break the network). As for things changing from NTL & TW to VM you'd still be forgiven they were two cable co's internally, it's going to be a long time before any major unification takes place.


Back on on topic have you eliminated all the variables in your own setup ? (Lan, Cables, Router, Software, etc etc etc)
 
nah not yet. just thought i'd check to see if anyone else was having em first.
could be our router. its the less than likeable wrt54g. (so hard to not swear when talking about that router).
 
Ive been having a lot of problems over the last couple of weeks and a friend 5 miles away has been getting problems as well. Both on 10Mb.
 
yeh? where bout you live my friend?

the guy who's got the contract in his name is gonna phone up when he gets back, but that's in about a week. the nets still usable, just annoying. doubt i'd be able to game.

it's just like a rubbish wireless connection, or feels like anyway. like loads of info getting lost.
 
Hi Timmins,

I also live in Stoke-On-Trent and am on 10mb connection. For the past week and a half downloading and web browsing has been terrible. I will be speaking to Virgin Media later this afternoon. Will post back if they say anything useful.
 
Hi,

I live near Coventry and tbh the service has started to suck badly since the start of this month and now its terrible. I've been on NTL cable for nearly 7 years. I'm on 4mb (I think £25.00) and its been wicked up till v.recently (450k/s downloads etc).

Now I can barely web browse, pings have 25% or more packet loss, downloads are a waste of time try <10k/s (am I living in the 90's on my old 56k modem).

I'm annoyed that the old local rate tech support has gone and now its 10p or more to get help.

Get tired of ringing them to waste xx minutes doing things , then they do their magic reset and its back to full speed for a couple of days.

I'm seriously considering moving to adsl at this rate if the poor service continues. Well done for rolling 20mb etc but whats the point if you can't even deal with the lower rates properly.

On the upside I now get a monthly bill which I never had for years with NTL.
 
timmins said:
could be our router. its the less than likeable wrt54g. (so hard to not swear when talking about that router).
Click to expand...

A few points, firstly you've not had an upgrade to VM (the first upgrades from 10 to 20mbit don't roll untill the 1st of May and that's area by area). It's the same NTL/CW/TW back end running the show with a shell site over the NTL stuff to show VM. If you post 'is anyone else having problems?' on a forum such as this the outcome will be at least someone else will pipe up and say 'yes'. They may be in a totally different area (exNTL ExCW exTW etc) and will be on totally different unlinked provisioning systems but they will say yes because you asked if anyone was having problems.

The other point is you have one of the best routers currently available this side of £100. I grant you the Linksys firmware is not perfect but are you don't seem sure if it's the router or the connection that's at fault yet you're happy to blame either :confused: You've got a forum full of people here who will be happy to assist you fault find if you want. I'd point you in the direction of a 3rd party firmware personally but as you have issues already pinpointing the cause would be best done without introducing another variable.

If you've been with NTL/VM for 7 years and had one bad week then congratulations, that's 99.7%+ of the time that they've been good, I doubt many people can say that about an ISP over 7 years.
 
sorry for hitting a nerve tiger.

the service has been alright over the past year, but not 99.7%. had to phone up many a time. but i kinda got what i wanted:

"Hi Timmins,

I also live in Stoke-On-Trent and am on 10mb connection. For the past week and a half downloading and web browsing has been terrible. I will be speaking to Virgin Media later this afternoon. Will post back if they say anything useful."

Someone in the same area with similar problems.

Just though it was funny that around the same time the tv titles on the box turned black, the service started sucking.
 
I wouldnt be moaning about work going on the network, you could be stuck with a ISP that limits you to crap speeds, tells you cant download anything over 10-20Gb

I dont mind the hassle for a month or so for a big upgrade for £2 a month.
 
the same things going on around here but i recently brought a dlink modem router and i have seen a good increase in my ping i think most of the problem lies in the modems although you cant expect much when there doind major network work so just stick through the slow times and hope for the fast :D
 
!

You didn't hit a nerve :) What I was trying to get across is the majority of posts you'll get are not much use to you personally unless you narrow it down to people on your specific UBR (not just location). Also your router is actually a very stable bit of kit widely regarded as one of the best for the money especially when used with a 3rd party firmware but even stock they are very stable, but nothing's perfect, you may want to look into the issue a little further.

Also my bad for not making it clear that the last reliability % comment related to 1ofakind's 7 years statement. I deal with a few adsl connections through work for people to (theoretically!) work from home and I would kill for 1 weeks agro per line in 7 years !
 
My comment regarding 1 weeks agro is only with reference to issues since virgin took them over. Its been iffy for 3 weeks now.

Perhaps its just a coincidence or just down to the 20mb upgrades.

I've had problems previously with ntl with unplayable periods of up to 3 months and due to poor location I would have dumped them at this point for adsl - my friend lives 4 miles away and had the same ntl issues but luckily he could move to adsl. I struggled through and stuck it out.

The thing is whilst generally its excellent - I'm paying for a service here (the odd day no worries I expect that sometimes nothings perfect). I sometimes need to do remote support (when on call) etc. I don't want to have to drive into the office or have a 2nd net connection just because ntl sucks worse than my old 56k modem -atm.

I know they are a lot better than most (we use business BT ADSL at work) and its chronic sometimes.

I suppose its just you get used to it and to be back in the bad old days of 28.8k/56k modem performance you notice how spoiled you've been the past few years - heck when I started (showing my age) we used 2400baud if we were lucky :D

Anyway enough ranting I need to ring them for the magic reset fix to get me back to full speed for a few days again :p
 
Tested my connection this morning and everything is back to normal, 1.2mb/s for downloads and browsing is fast. Anybody else had a connection fix itself overnight ?
 
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