Hi guys, i have, or rather HAD a 3080ti, the card sadly fried itself, so it was sent in for RMA, when the rma case was made, i recieved a mail with the return shipping info, and the text:
''Return Shipments
NVIDIA will ship the replacement item (freight charges paid by NVIDIA) normally within 5 business days after receiving your return. The replacement unit may be a refurbished item or a new item, depending on availability.''
The card was shipped the 12th december, and recieved at the Nvidia warehouse the 15th.
Since i have not heard anything, So i contacted the support chat between christmas and new years, and was told that they would escalate the case and contact me on mail. More waiting and still nothing, so i wrote the chat again yesterday (Jan 4th), and after a back and forth chat, i was told it seems that the cards are not in stock, and that the case would be referred to another support division or something like that, and they would contact me on mail, still nothing (this was ofc only since yesterday) but i am kinda baffled how bad the contact is. No updates or nothing on anything. I do realize that there could be some delay as it was holiday season.
But i still feel screwed over somewhat.... Is this the normal procedure for a Nvidia RMA ?
''Return Shipments
NVIDIA will ship the replacement item (freight charges paid by NVIDIA) normally within 5 business days after receiving your return. The replacement unit may be a refurbished item or a new item, depending on availability.''
The card was shipped the 12th december, and recieved at the Nvidia warehouse the 15th.
Since i have not heard anything, So i contacted the support chat between christmas and new years, and was told that they would escalate the case and contact me on mail. More waiting and still nothing, so i wrote the chat again yesterday (Jan 4th), and after a back and forth chat, i was told it seems that the cards are not in stock, and that the case would be referred to another support division or something like that, and they would contact me on mail, still nothing (this was ofc only since yesterday) but i am kinda baffled how bad the contact is. No updates or nothing on anything. I do realize that there could be some delay as it was holiday season.
But i still feel screwed over somewhat.... Is this the normal procedure for a Nvidia RMA ?