Associate
- Joined
- 23 Sep 2020
- Posts
- 2
Not usually one to complain but I have been pretty disappointed by the lack of communication from Overclockers leading up to and post the RTX 3080 launch. I know this is probably going to be an unpopular opinion but I have made an account on this forum for the sole purpose of voicing my frustration.
As a background, I placed an order for an EVGA 3080 around 1hour 15 mins after the 'go live' time. I'm not a forum user so it was a few hours later that I found out that Overclockers had posted expected availability for various card manufacturers in advance of the launch. Why was this information not available on the product pages? I, like many of you, have spent thousands of pounds with Overclockers over the years, why should non forum users be disadvantaged, again why not put this information clearly on the product page.
Since then I've kept an eye on the forums for any information on EVGA deliveries- none has appeared from what I have seen. Again why have Overclockers not come forward and stated that they do not know when EVGA cards will be available? There is no shame in not knowing, but customers would surely appreciate *something* even if it is not what they hoped for.
Why then did it take 4 days for an order confirmation to come by email?
We are now told not to contact customer service unless it is 'urgent'. Not really sure what 'urgent' means in terms of buying computer hardware to play games to be honest- is being £760 down with little to no communication urgent?
To be clear, I do not blame either Nvidia or Overclockers for the lack of stock of these cards. The performance per $/£ is a big jump from what we have been used to in recent years and it was natural that there would be a demand spike at launch. I am just frustrated by the lack of communication. Even a simple email to say what is being said on the forums would go a long way. I'm sure that there are other who do not use the forums that have heard deafening silence from Overclockers since placing their order...
As a background, I placed an order for an EVGA 3080 around 1hour 15 mins after the 'go live' time. I'm not a forum user so it was a few hours later that I found out that Overclockers had posted expected availability for various card manufacturers in advance of the launch. Why was this information not available on the product pages? I, like many of you, have spent thousands of pounds with Overclockers over the years, why should non forum users be disadvantaged, again why not put this information clearly on the product page.
Since then I've kept an eye on the forums for any information on EVGA deliveries- none has appeared from what I have seen. Again why have Overclockers not come forward and stated that they do not know when EVGA cards will be available? There is no shame in not knowing, but customers would surely appreciate *something* even if it is not what they hoped for.
Why then did it take 4 days for an order confirmation to come by email?
We are now told not to contact customer service unless it is 'urgent'. Not really sure what 'urgent' means in terms of buying computer hardware to play games to be honest- is being £760 down with little to no communication urgent?
To be clear, I do not blame either Nvidia or Overclockers for the lack of stock of these cards. The performance per $/£ is a big jump from what we have been used to in recent years and it was natural that there would be a demand spike at launch. I am just frustrated by the lack of communication. Even a simple email to say what is being said on the forums would go a long way. I'm sure that there are other who do not use the forums that have heard deafening silence from Overclockers since placing their order...