Associate
Hi all
Though id give some people some information.
Looks like NZXT might be on there way to actually sorting out their support for EU customers.
NZXT Beta Support Site (http://www.nzxt.com/support/index.php) - This is where most people have probably got open / unanswered tickets sitting.
However, i noticed they (NZXT) have a new support site. (http://support.nzxt.com/hc/en-us)
On the new site it cleearly states if you have an existing open ticket on the old beta platform do not resubmit....
Well was i going to listen? Obviously not as my original ticket was opened on 12-FEB-14 (Yes 161 Days ago)
Well i submitted the new ticket ( simply copied and pasted everything from the old ticket into new one) on Wed 23-July-14
!!!!!REOPEN NEW TICKETS EVERONE!!!!!
I have just received this reply today.. and with progress.. well hopefully!
______________________________________________________________
Ryan Cuasim Today at 18:07
Hello Aaron,
I apologize to you for this matter, my name is Ryan Head of Customer Service here in NZXT USA. I have reviewed your ticket and the duration of the part request you initially requested from us.
Aaron, fitting the Kraken X60 into your Switch 810 you will need a revised top steel panel from us. The new revised top steel panel will come equipped with mounting holes to fit the X60 versus the OEM top steel.
Installing and uninstalling the panel is quite easy, all you need to do is to remove the "top panel" and from there the steel panel will be visible. The steel panel is attached with screws and all you need to do is remove the screws and swap the new panel in.
Now Aaron, I completely understand that you have a Switch 810 Matteblack and I have checked our warehouse to see if we have of the same color and what we are left is "White" and "Glossy Black". I have placed an order through our factory for the Matteblack and this will be arriving to us within 1month or 2. For the meantime, I want to ship you the "Glossy Black" for now and will ship that within 1 - 2 weeks. This way you are able to install your Kraken cooler temporarily.
We will update this ticket with a tracking # so you can locate and track this package. If you have any other questions or concern, please feel free to contact me directly.
Best Regards,
NZXT Support.
Ryan Cuasim -
NZXT.
___________________________________________________________
My Responce.. Chancing my arm for some free stuff
__________________________________________________________
Hi Ryan
Thanks for the Reply. As you can probably gather from my previous support ticket my feelings on NZXT's Customer Support is non-existent and unprofessional.
As per my previous support ticket, I am well aware of exactly which part i need (sorry to sound blunt/rude - i have know for the last 161 days). My previous attempts with dealing with NZXT USA Customer Services was a categoric refusal to sent parts from the USA to a Europe Address. Can you please clarify the Following:
1. Has the Europe Distributor Issue now been resolved, if yes, where is the Location Country?
2. If No? Are NZXT willing to support other "****ed Off" European Customers by shipping items from the USA?
Can you Please Confirm you are Shipping the Replacement Part to The following Address:and if the part is being shipped from an EU Distributor or USA Distributor?
####
As bearing in mind the sheer duration of my tickets, now a total of 168day, will be 174 days before i receive the "temporary part" and possibly upto another 90days (264days in total until i receive the Matte Black Part)
As a guesture of good will and to help build brand confidence again would you be willing to send either of the following products
3 x NZXT FZ-140 Airflow Fan Series, Red LED - 140mm
OR
2x NZXT CB-LED20-RD 24x Red LED Sleeve - 2m
OR
1x NZXT Sentry 2 LCD Touch Screen Fan Controller
Kind Regards
Though id give some people some information.
Looks like NZXT might be on there way to actually sorting out their support for EU customers.
NZXT Beta Support Site (http://www.nzxt.com/support/index.php) - This is where most people have probably got open / unanswered tickets sitting.
However, i noticed they (NZXT) have a new support site. (http://support.nzxt.com/hc/en-us)
On the new site it cleearly states if you have an existing open ticket on the old beta platform do not resubmit....
Well was i going to listen? Obviously not as my original ticket was opened on 12-FEB-14 (Yes 161 Days ago)
Well i submitted the new ticket ( simply copied and pasted everything from the old ticket into new one) on Wed 23-July-14
!!!!!REOPEN NEW TICKETS EVERONE!!!!!
I have just received this reply today.. and with progress.. well hopefully!
______________________________________________________________
Ryan Cuasim Today at 18:07
Hello Aaron,
I apologize to you for this matter, my name is Ryan Head of Customer Service here in NZXT USA. I have reviewed your ticket and the duration of the part request you initially requested from us.
Aaron, fitting the Kraken X60 into your Switch 810 you will need a revised top steel panel from us. The new revised top steel panel will come equipped with mounting holes to fit the X60 versus the OEM top steel.
Installing and uninstalling the panel is quite easy, all you need to do is to remove the "top panel" and from there the steel panel will be visible. The steel panel is attached with screws and all you need to do is remove the screws and swap the new panel in.
Now Aaron, I completely understand that you have a Switch 810 Matteblack and I have checked our warehouse to see if we have of the same color and what we are left is "White" and "Glossy Black". I have placed an order through our factory for the Matteblack and this will be arriving to us within 1month or 2. For the meantime, I want to ship you the "Glossy Black" for now and will ship that within 1 - 2 weeks. This way you are able to install your Kraken cooler temporarily.
We will update this ticket with a tracking # so you can locate and track this package. If you have any other questions or concern, please feel free to contact me directly.
Best Regards,
NZXT Support.
Ryan Cuasim -
NZXT.
___________________________________________________________
My Responce.. Chancing my arm for some free stuff
__________________________________________________________
Hi Ryan
Thanks for the Reply. As you can probably gather from my previous support ticket my feelings on NZXT's Customer Support is non-existent and unprofessional.
As per my previous support ticket, I am well aware of exactly which part i need (sorry to sound blunt/rude - i have know for the last 161 days). My previous attempts with dealing with NZXT USA Customer Services was a categoric refusal to sent parts from the USA to a Europe Address. Can you please clarify the Following:
1. Has the Europe Distributor Issue now been resolved, if yes, where is the Location Country?
2. If No? Are NZXT willing to support other "****ed Off" European Customers by shipping items from the USA?
Can you Please Confirm you are Shipping the Replacement Part to The following Address:and if the part is being shipped from an EU Distributor or USA Distributor?
####
As bearing in mind the sheer duration of my tickets, now a total of 168day, will be 174 days before i receive the "temporary part" and possibly upto another 90days (264days in total until i receive the Matte Black Part)
As a guesture of good will and to help build brand confidence again would you be willing to send either of the following products
3 x NZXT FZ-140 Airflow Fan Series, Red LED - 140mm
OR
2x NZXT CB-LED20-RD 24x Red LED Sleeve - 2m
OR
1x NZXT Sentry 2 LCD Touch Screen Fan Controller
Kind Regards