O2 are a bunch of ***** scammers

nero120

nero120

nero120

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Joined
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So I finally got sick of rubbish O2 reception in London combined with crap iPhone aerial and joined TMobile. Just called O2 to get my PAC code and they have said that since I have up until June left on my contract they will charge me the complete amount of line rental in one go. That just seems so unreasonable to me. I'm happy to pay the rest but I don't see why I can't do it on a monthly basis up until then.

So as far as they are concerned I have 2 choices:

1. Get my PAC code, and pay the rest of my line rental left on my contract in one go.
2. Leave my number and use the one TMobile have given me, then cancel my O2 contract when it has expired.

Is there any other alternative? I want my number but I don't see why I have to give them all that money in one lump sum. Scammers!
 
LOL at stereotypical derogatory title.

I can only imagine how you must have dealt with them over the phone :p

Once they give you the PAC, then what is to stop people from not paying until the end of the contract.
The reason is the PAC request is asking for termination of contract.
 
Nothing to do with O2, everything to do with your contract, no matter who is providing it. Any other company would have done the same thing. Once they give you the number they would have no leverage on you to continue payments if you decided not to pay. Look at it from their point of view before you blow up on them and call them "***** scammers" :rolleyes:.
 
You really shouldn't have signed with T-Mobile before making sure you could get out of your O2 contract. There ARE ways to be let off a mobile contract if your reception is really that bad (wasn't there someone on here who was saying he got let off a T-Mobile contract recently?), but you need to do that FIRST, before signing another one.

If you're within the 10-day cooling-off period, I'd cancel your T-Mobile contract and call O2 tech support, try to get your reception fixed. Only once they have thrown their hands in the air and admitted that your area isn't covered will you have a chance of being let off your contract early. PAC codes are valid for a month so once they issue one to you then you can sign with someone else.

BTW, your thread subject's pretty offensive.
 
Okay fair enough, slightly sensationalist headline. :)

Decided to just pay up and leave. The service I've had from O2 has been dismal, with constantly dropped calls, bad signal, slow data connections, so there is no way that service is worth £35 a month. Considering I'm getting more minutes and texts from TMobile and a much better service for £10 is pretty damning to O2, not to mention the 2 year contract rubbish.

Anyways, I'm OUT! :D
 
nero120 said:
Okay fair enough, slightly sensationalist headline. :)

Decided to just pay up and leave. The service I've had from O2 has been dismal, with constantly dropped calls, bad signal, slow data connections, so there is no way that service is worth £35 a month. Considering I'm getting more minutes and texts from TMobile and a much better service for £10 is pretty damning to O2, not to mention the 2 year contract rubbish.

Anyways, I'm OUT! :D
Click to expand...

What you could do now is write to them (officialy) with your complaints and explain about the poor help recieved etc.
They may offer something back if your lucky.
 
nero120 said:
Okay fair enough, slightly sensationalist headline. :)

Decided to just pay up and leave. The service I've had from O2 has been dismal, with constantly dropped calls, bad signal, slow data connections, so there is no way that service is worth £35 a month. Considering I'm getting more minutes and texts from TMobile and a much better service for £10 is pretty damning to O2, not to mention the 2 year contract rubbish.
Click to expand...

It's not damning at all to O2... you paid £35/month for your minutes, texts, data AND THE PHONE (iPhones being the most expensive ones you can get!). You are now moving to Tmobile on a SIM Only deal, so of course it's going to be MUCH cheaper. If you got another iPhone from Tmobile you would likely find you'd be paying £35/month again.

Shame about the signal though, can't be helped unless O2 put up a mast closer to you (hard thanks to NIMBY's). Some areas are just better than others on different networks. I think you should definitely have a go at getting some compensation from them to at least partially cover the cancellation fee.
 
You could have just told everyone you have a new number and let the old one expire.

Simples.
 
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