O2 broadband disconnecting

Joe T · 5 Nov 2010 at 14:48

Hi all

I was wondering if anyone could help at all.

I have 02 broadband through and O2 router. Periodically (up to every couple of minutes in some instances) the broadband will disconnect and the box will reset itself.

Stats below:

Uptime: 0 days, 0:02:29
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,187 / 5,202
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.0
Line Attenuation (Up/Down) [dB]: 24.0 / 45.0
SN Margin (Up/Down) [dB]: 6.5 / 6.5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 5 / 354
CRC Errors (Up/Down): 5 / 0
HEC Errors (Up/Down): 340,138 / 0

Is there anything there which looks odd?

Many thanks in advance

Joe

Yamahahahahaha · 5 Nov 2010 at 16:41

340,138 HEC Errors in 150 seconds seems a lot (imo).

KIA · 5 Nov 2010 at 16:48

There's a big problem if the box itself is rebooting. I'd look at getting it replaced.

.Griff. · 5 Nov 2010 at 17:17

Yamahahahahaha said:
340,138 HEC Errors in 150 seconds seems a lot (imo).

HEC errors are stored at the DSLAM so don't reset when the router restarts (afaik)

Yamahahahahaha · 5 Nov 2010 at 17:20

Fair enough! HEC shouldn't be a problem anyway since they're corrected, but the sheer number may have been an issue.

Are all upstream errors held on the DSLAM?

Yamahahahahaha · 5 Nov 2010 at 17:27

Edit: Double Post

Joe T · 7 Nov 2010 at 17:14

I have swapped the O2 box for an old netgear one and the problem seems to have gone away (for now

). Fingers crossed!

loltim · 7 Nov 2010 at 19:34

FWIW my o2 connection has been dog slow today

Tried multiple router reboots, syncs at 14-14.5mbps every time but it's still.. just really slow :confused:

Viper² · 7 Nov 2010 at 20:08

Tim said:
FWIW my o2 connection has been dog slow today

Tried multiple router reboots, syncs at 14-14.5mbps every time but it's still.. just really slow

http://beusergroup.co.uk/?id=499

Maybe related?

Thrash · 7 Nov 2010 at 21:31

They tend to reboot themselves when they overheat. My first router did this and so did the replacement from O2. I was going to buy myself a different replacement but instead turned off the wireless and connected a non bb router as a wap. No more disconnects. I can only assume that having both wireless and the bb connection is too much for it.

CSA · 8 Nov 2010 at 09:47

which o2 package are you on ? looking at your attenuation i'd expect you to be syncing around 7-8mb not 5mb

loltim · 8 Nov 2010 at 20:50

Viper² said:
http://beusergroup.co.uk/?id=499

Maybe related?

yea https://avatar.bethere.co.uk/networkStatusScreenForForum.do

loltim · 8 Nov 2010 at 23:31

08/11/2010
12:00

O2 Wireless Box II Firmware Update to V8.2.7.7
.We’re starting the rollout of a new firmware to customers using the O2 Wireless Box II (585v7). This firmware contains multiple updates.
If this happens while using the internet when the firmware is being updated, you will see it reboot, then reconnect to the internet automatically again.

Area Affected: Oxford, Derby, Birmingham, Northampton, Bir South and Tipton