O2 Broadband Problems

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5 Oct 2008
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West Sussex
Okay bear with me on this :

I have an O2 wireless box in the lounge which has been connected for the last 5-6 months to the telephone socket in there, wirelessly connected to my laptop without any problems (normal speeds of around 4-5mb).

Anyway, today I got round to building my new pc with windows 7 which is in the downstairs garden room (where the master socket is). I decided to move the router down there and plug it in via the ethernet to the back of the pc.

Initially there were some random connection problems, but after a couple of phone calls to O2 it seemed to sort itself out (seemed to be a problem with the router syncing). No sooner had I got off the phone and I headed over to AMD to get the latest drivers for the 5850 and noticed browsing was pretty slow. Started downloading the drivers which were maxing out at 15kb/s and tried a few other sites as well with the same results. I got back on the phone to them and they ran a few line tests which said the line was 5mb but for some unknown reason was now syncing at 50kb/s - sure enough I tested the download again and it was slightly improved at 50kb/s. The guy said he wasn't sure why it was doing it but should sort itself out in the next couple of hours, well...it hasn't.

I've now put everything back in case it was a faulty main socket (router back upstairs, laptop is connected wirelessly and new pc is connected wirelessly too). The same low speeds still apply, the strange thing is that I was getting 4mb downloads just before I decided to move the router, I don't see why moving it would limit the speed? If anyone can help would be much appreciated - I want to get Left 4 Dead put on + updates so I can test my new 5850!
 
Ensure every telephone has a broadband filter. Turn off the router for 10 seconds. If you can, try a different router aswell. If the problem still applies it could be because your phoneline is shared with the other households and they decided to jump onto the the internet wagon. Other then that, I have no idea what could be wrong :|
 
Thanks for the reply, as far as I know it's not a shared line I havent' had any problems in the last 5-6 months with the speed (it's been pretty much constant), only literally today after I moved the router. I will try restarting the router via the switch as I have already hard reset twice today :(
 
O2 access by any chance?

Welcome to hell :(

LOL yes it is actually.

I take it this kind of thing is normal on Access then? As I said before I haven't had problems so this is kind of weird to me. One other thing I thought of was traffic shaping, I recieved an email from o2 a few weeks back, saying they were going to start traffic shaping in peak hours. Can't see they would have started in the 10 mins or so between me uplugging a router and setting it up downstairs though.
 
Update, still the same speeds this morning - I will give it until this afternoon and phone them again, unless anyone else has any ideas?

I wonder if I can wriggle out of the contract, I'm only getting half a meg for £22.99 a month surely that's got to be unreasonable.
 
Access has been bad for well over 6 months. You would have noticed the crappy speeds well before you moved the router.

I have no idea what is going on there. Got another router to try?

I am actually myself trying to get out of the access contract. I contacted the ISPA on Monday and hoping for a reply today with a free cancellation and MAC code. ^_^
 
Access has been bad for well over 6 months. You would have noticed the crappy speeds well before you moved the router.

I have no idea what is going on there. Got another router to try?

I am actually myself trying to get out of the access contract. I contacted the ISPA on Monday and hoping for a reply today with a free cancellation and MAC code. ^_^

That's definately a route I will go down if nothing is sorted, had a lenghty convo with technical support earlier and I'm waiting for a call back from thier "second level" support team. If nothings resolved he said they will try another router and then failing that send an engineer out. I do have another router, but I'm not sure how to access the settings to put in but I will have a look around see if there's anything on the net.
 
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