Soldato
- Joined
- 14 Dec 2005
- Posts
- 12,488
- Location
- Bath
Argh, O2 are starting to annoy me now.
So since the O2/BeThere broadband network upgrade in my area on Thursday 18/04/2013 I have had worse pings from TBQM (about 100%), Speedtest.net to my nearest georapgical server is about a third of the speed (it's fine to other servers though, and that server is fine from other connections, so that could be weird routing), and my Static IP address has gone and is dynamic instead. At least it had kept the Annex M setting, and speedtests to other servers were fine.
So, being logical, I thought I'd only deal with one problem at a time. I contacted O2 rep using the online chat and asked them what's happened to my static IP address now that I've been on dynamic ones for a week. In the emails I'd received about the upgrade it had said that "If you have a static IP address we'll email you with the new address soon", but I hadn't heard anything yet.
The rep said that to give me a static IP would be an extra £5.11 per month. I queried this, as I was not paying this extra charge previously and the emails hadn't mentioned anything about there being an extra charge. He came back and said that I did not previously have a static IP address, and that my previous IP address had just stayed the same as I hadn't turned the router off for a while. I then pointed out to him that this was incorrect, as I would turn my router off when going away on holiday for a month but would then come back, turn it on, and pick up the same static IP address that I had had ever since I joined O2 many years ago.
I guess this must have annoyed him (the customer surely can't be right!?
) as then I just got an error saying that the agent was unavailable and the error then just kept repeating. Great, he had disconnected me 
.
Then a couple of minutes later my connection drops.
That's rather odd, as my line is 100% stable and in the TBQM I can see that it never drops! 
Waited a few minutes but nope, wouldn't reconnect.
Tried changing the VCI setting on my modem from 101 to 102 and back again but nope, it isn't working.
Power cycled everything a few times but nope, it's not working.
Great, he has nuked my connection or it's just a massive coincidence.
So now swearing at it I go back into my modem and reset all the settings. I was previously running on Annex M (double upload), with the Extend RTC frequency option turned on, and had the target SNR dialled down to 25%. But now let's just reset everything, I've had no internet for about an hour and I'm getting ****ed off.
Boom, it's back working. But what's this, my sync is now about a third of what it was previously. ARGH.
Telnet into the modem and see it's running on G.DMT - previously my modem was set to only connect at Annex M, but in resetting it I had enabled all protocols (G.DMT, G.922.1, G.922.3, G.922.5, etc). OK then, lets try and kick it off of ADSL1 and get back onto ADSL2, but without the double upload. Unticked the G.DMT option, but leaving all other protocols available, but nope. Won't connect. Back to enabling all protocols.
So yesterday I was running:
And now:
Great. A third of the speed. All because I dared to question the rep when he said that to get back on a Static IP like I had before the new network upgrade would now be an extra £5.11 per month.
So other than being thoroughly annoyed, what do I do now? How am I going to get my connection back onto ADSL2?
I'm willing to forgo the Annex M upload (it got me +10% on the upload), the Static IP address, and the pings of the old network… but running at a third of the speed it was yesterday isn't fun!
So since the O2/BeThere broadband network upgrade in my area on Thursday 18/04/2013 I have had worse pings from TBQM (about 100%), Speedtest.net to my nearest georapgical server is about a third of the speed (it's fine to other servers though, and that server is fine from other connections, so that could be weird routing), and my Static IP address has gone and is dynamic instead. At least it had kept the Annex M setting, and speedtests to other servers were fine.
So, being logical, I thought I'd only deal with one problem at a time. I contacted O2 rep using the online chat and asked them what's happened to my static IP address now that I've been on dynamic ones for a week. In the emails I'd received about the upgrade it had said that "If you have a static IP address we'll email you with the new address soon", but I hadn't heard anything yet.
The rep said that to give me a static IP would be an extra £5.11 per month. I queried this, as I was not paying this extra charge previously and the emails hadn't mentioned anything about there being an extra charge. He came back and said that I did not previously have a static IP address, and that my previous IP address had just stayed the same as I hadn't turned the router off for a while. I then pointed out to him that this was incorrect, as I would turn my router off when going away on holiday for a month but would then come back, turn it on, and pick up the same static IP address that I had had ever since I joined O2 many years ago.
I guess this must have annoyed him (the customer surely can't be right!?
) as then I just got an error saying that the agent was unavailable and the error then just kept repeating. Great, he had disconnected me .Then a couple of minutes later my connection drops.
That's rather odd, as my line is 100% stable and in the TBQM I can see that it never drops! Waited a few minutes but nope, wouldn't reconnect.
Tried changing the VCI setting on my modem from 101 to 102 and back again but nope, it isn't working.
Power cycled everything a few times but nope, it's not working.
Great, he has nuked my connection or it's just a massive coincidence.
So now swearing at it I go back into my modem and reset all the settings. I was previously running on Annex M (double upload), with the Extend RTC frequency option turned on, and had the target SNR dialled down to 25%. But now let's just reset everything, I've had no internet for about an hour and I'm getting ****ed off.
Boom, it's back working. But what's this, my sync is now about a third of what it was previously. ARGH.
Telnet into the modem and see it's running on G.DMT - previously my modem was set to only connect at Annex M, but in resetting it I had enabled all protocols (G.DMT, G.922.1, G.922.3, G.922.5, etc). OK then, lets try and kick it off of ADSL1 and get back onto ADSL2, but without the double upload. Unticked the G.DMT option, but leaving all other protocols available, but nope. Won't connect. Back to enabling all protocols.
So yesterday I was running:
Code:
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: FAST, Upstream rate = 1325 Kbps, Downstream rate = 11213 Kbps
Link Power State: L0
Mode: ADSL2+ AnnexM EU-56
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 3.0 8.3
Attn(dB): 37.0 23.0
Pwr(dBm): 19.2 13.2
Max(Kbps): 15026 1486
Rate (Kbps): 11213 1325
G.dmt framing
K: 105(0) 38
R: 16 0
S: 1 1
D: 96 1
ADSL2 framing
MSGc: 61 16
B: 104 37
M: 1 1
T: 3 3
R: 16 0
S: 0.3230 0.9838
L: 2996 309
D: 96 1
Counters
SF: 31260659 31721330
SFErr(CRCErr): 5101 35116
RS: 1988425258 0
RSCorr: 68621121 0
RSUnCorr: 110701 0
HEC: 3139 29290
OCD: 0 0
LCD: 0 0
Total Cells: 536248266 1722996784
Data Cells: 61295489 1216936862
Drop Cells: 0
Bit Errors: 0 2530283
ES: 15641 7872
SES: 348 0
UAS: 138 0
AS(Uptime): 507543
INP: 2.05 0.00
PER: 16.23 16.23
delay: 7.75 0.24
OR: 33.01 10.84
Bitswap: 45583 58
Total uptime: 1882540
Total time = 1 days 18 hours 58 min 37 sec
SF = 116682789
CRC = 42737
LOS = 5
LOF = 45
ES = 15641
Latest 1 day time = 18 hours 58 min 37 sec
SF = 4207799
CRC = 380
LOS = 0
LOF = 0
ES = 274
Latest 15 minutes time = 13 min 37 sec
SF = 50349
CRC = 7
LOS = 0
LOF = 0
ES = 5
Previous 15 minutes time = 15 min 0 sec
SF = 55414
CRC = 1
LOS = 0
LOF = 0
ES = 1
Previous 1 day time = 24 hours 0 sec
SF = 5321587
CRC = 2011
LOS = 0
LOF = 0
ES = 618
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55477
CRC = 2
LOS = 0
LOF = 0
ES = 2
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55414
CRC = 3
LOS = 0
LOF = 0
ES = 2
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55415
CRC = 5
LOS = 0
LOF = 0
ES = 4
Showtime Drop Reason: 1
Last Retrain Reason: 1And now:
Code:
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 1212 Kbps, Downstream rate = 3808 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 22.3 7.0
Attn(dB): 33.0 20.5
Pwr(dBm): 19.6 12.3
Max(Kbps): 9172 1410
Rate (Kbps): 3808 1212
G.dmt framing
K: 111(0) 36
R: 16 0
S: 1 1
D: 32 1
ADSL2 framing
MSGc: 1 1
B: 111 37
M: 1 1
T: 1 1
R: 16 0
S: 1.1428 1.0000
L: 896 304
D: 32 1
Counters
SF: 1002 1001
SFErr(CRCErr): 0 0
RS: 68166 0
RSCorr: 0 0
RSUnCorr: 0 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 153250 0
Data Cells: 209 0
Drop Cells: 0
Bit Errors: 0 0
ES: 0 0
SES: 0 0
UAS: 144 0
AS(Uptime): 17
INP: 2.28 0.00
PER: 2.00 1.75
delay: 9.14 0.25
OR: 28.00 32.00
Bitswap: 0 0
Total uptime: 250
Total time = 7 min 19 sec
SF = 14688
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 1 day time = 7 min 19 sec
SF = 14688
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 7 min 19 sec
SF = 14688
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 0
Last Retrain Reason: 0Great. A third of the speed. All because I dared to question the rep when he said that to get back on a Static IP like I had before the new network upgrade would now be an extra £5.11 per month.
So other than being thoroughly annoyed, what do I do now? How am I going to get my connection back onto ADSL2?
I'm willing to forgo the Annex M upload (it got me +10% on the upload), the Static IP address, and the pings of the old network… but running at a third of the speed it was yesterday isn't fun!
Last edited:
. I would still give there cs number a ring as they are a lot better over the phone & should manually configure your line if you get through to manchester tier .
.
.