O2 Engineer?

[MaxP779]

Anyone else had an O2 engineer come visit to set up their landline phone? Ive never heard of this before and i have to wait till the 19th of october for the privilege

I ordered home phone and broadband with O2 and after a month of back and forth with their customer service and 4 failed orders theyve finally come to the conclusion i dont have an active BT line, which i said from the beginning, it was with BT but they cancelled it a while back therefore i have no active line. O2 have been great as a mobile provider up until this screw up.

So why are they sending an engineer, what will he do? The line is physically fine as it was fine when BT had it, why is there a need for an engineer?

 

[Immsy]

It will be an openreach engineer. Does the line still have a dial tone? If not an engineer will go to the exchange first to reprovide the line and then visit the property to test it. There will most likely be a charge for this also.

 

[bloodline76]

With all the changes that O2 have done recently personally I would cancel and go with someone else. Their useage policy is rubbish now.