O2 ID fraud

SamPazz

SamPazz

SamPazz

Associate
Joined
16 Sep 2011
Posts
465
Location
Northampton
So the other day my dad received a nice new Galaxy note 2 in the post with a full contract, he didnt order it and nobody else in my family did either. So somehow somebody managed to get his details/address and order one in his name.

O2 have been notified and are looking into the situation but were yet to hear anything back, anyone had this before? How long did they take to get back to you?

I'm also not sure what to do with the phone, are they likely to want us to send it back or will they just block it and leave it with us?
 
SamPazz said:
So the other day my dad received a nice new Galaxy note 2 in the post with a full contract, he didnt order it and nobody else in my family did either. So somehow somebody managed to get his details/address and order one in his name.

O2 have been notified and are looking into the situation but were yet to hear anything back, anyone had this before? How long did they take to get back to you?

I'm also not sure what to do with the phone, are they likely to want us to send it back or will they just block it and leave it with us?
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They'll want it back I bet. Just make sure they pay for postage.

Seems odd that they ordered it to his address though. :confused:
 
SamPazz said:
So the other day my dad received a nice new Galaxy note 2 in the post with a full contract, he didnt order it and nobody else in my family did either. So somehow somebody managed to get his details/address and order one in his name.

O2 have been notified and are looking into the situation but were yet to hear anything back, anyone had this before? How long did they take to get back to you?

I'm also not sure what to do with the phone, are they likely to want us to send it back or will they just block it and leave it with us?
Click to expand...

Why would someone go to all the trouble of gaining his details and then send it to his address rather than elsewhere? What does the fraudster gain from this?

My bet is it is someone in the family, someone who thought they'd get away with it and is just denying it because they haven't. It's the only thing that makes sense.
 
Resident said:
Why would someone go to all the trouble of gaining his details and then send it to his address rather than elsewhere? What does the fraudster gain from this?

My bet is it is someone in the family, someone who thought they'd get away with it and is just denying it because they haven't. It's the only thing that makes sense.
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As much as I hate to admit it this sounds like the answer....Seen it before in my own shop (o2 btw). O2 advise a 12 day period for fraud investigations but tend to be a lot quicker than that.

Good luck to your dad and I hope he gets sorted.
 
Maybe they ordered the phone online to check his card details work that they have got hold of and are now ordering other items to another address?

Or did you really order. it dad busted you and now you have made this thread to show his to try prove you wouldn't do a thing like that?
 
Tom_ed1987 said:
They intercept at the address. Pretty common.
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This. They will hang around outside your house, postie arrives, they pretend they live there and just happen to be outside, idea being postie hands it over. Fortunately, so i hear, most postal services are wise to this and won't hand over to someone outside the house unless they open the front door.
 
cjgardens said:
Or did you really order. it dad busted you and now you have made this thread to show his to try prove you wouldn't do a thing like that?
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So youre accusing me, ok. Im 19, i have a job and a healthy enough savings account. If i wanted a new phone i would pay for it myself and have it in my own name, i respect my parents way too much to do something like this without their concent.
 
SamPazz said:
So youre accusing me, ok. Im 19, i have a job and a healthy enough savings account. If i wanted a new phone i would pay for it myself and have it in my own name, i respect my parents way too much to do something like this without their concent.
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It's ok I used to tell lies to. Your young and you will learn from your mistakes
 
alexakasloth said:
Unusual, I work in credit card fraud prevention and would expect to see it being rinsed. Safest bet is to block and replace the card.
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But we have the phone and the contract sim, no money has been taken out of his bank. Shouldnt that mean its been paid for by someone elses card?
 
SamPazz said:
But we have the phone and the contract sim, no money has been taken out of his bank. Shouldnt that mean its been paid for by someone elses card?
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Did you receive an invoice with the phone or sim? I would expect at least the last 4 digits of the card to be on there to compare which card has been used.

Also, in the OP you mentioned with a full contract, it could be possible that O2 were not going to take money out until the end of the month? A call to the bank/credit card company should be able to see if a direct debit was set up as well, or if a test charge was attempted. That is, if the invoice states one of your dads cards being used.
 
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