O2 - Internet Dropping Every 10 mins

bash247

bash247

bash247

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18 Aug 2009
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Hey Guys,

Over the past couple days I noticed that my internet connection has been dropping after every 5 - 10 minutes.

O2 and BT have run line tests over a period of 24 hours and all test come back error free. If I connect my router via the test socket it seems to be working without dropping but as soon as I connect my router via the master socket or my secondary socket it seems to disconnect after 5-10 minutes use.

I've tried replacing the face plates on the sockets and the socket seems to be make a difference for roughly an hour or so and then the same issue arises.

Anyone know what else I can do?

I've dropped out 7 times while I was writing this post :(
 
Have you tried checking all your ADSL filters?

Obviously any phones on any other sockets need to be plugged in using an ADSL filter, and they can go bad, I've had 1 that started playing up so had to replace, you can get the newer Maskter socket iPlates that have the ADSL filter built in..
 
That's all been checked and replaced with brand new filters.

I have the new Master socket with the iPlate built in so it wouldn't make a difference.

I got a call from O2 saying the line has actually degraded and the margin profile I was on was causing the problem. They've fixed the problem and so far so good.

Shame I lose like 100Kb when I download :(
 
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I think when things are this random, I tend to take a more logical approach, and taje nothing for granted.

Firsly, you want to try and 'prove' whether your line is actually at fault, to do this, you need to (as you've already done), prove beyond a shadow of a doubt that plugging directly into the test socket for an extended time shows no issues. If you do get issues, then you need to ensure you try another modem (and filter) to prove that it's not your equipment..
If you do this, you can prove your line is noisy, then at least you know to keep targetting O2 and your line, although they may keep bumping your SNR margin up, eventually to 15dB which will affect your connection speed before they come out and investigate the line further.

If your test socket is absolutely 100% reliable over a length of time, then clearly you have to start thinking about everything your end, and since you've tried a new iPlate, I can only think of
1. Get another new iPlate, just in case,
2. Try a different modem
3. Try a different phone (A dodgy phone might inject high frequency noise on the line)
At the end of the day, filters/iPlates can't stop some wiring issues or high frequency noise from affecting the ADSL signal..
If that fails, and I did this at my last house, I just put a single ADSL filter directly into the test socket, and plugged a dect base-station and ADSL modem into that, and left it.. I never did find what on my extension wiring was causing me a large drop in connection speed, I never needed any extension sockets so just left it.
 
You say that it drops out on the Master socket, but not the Test socket?

I'd hazard a guess that it's your internal wiring then. I'd disconnect any spur wiring from your Master socket, and try again in the Master.

If the dropouts disappear, then you have either noise or a break in one of your spur cables.
 
Demon said:
I think when things are this random, I tend to take a more logical approach, and taje nothing for granted.

Firsly, you want to try and 'prove' whether your line is actually at fault, to do this, you need to (as you've already done), prove beyond a shadow of a doubt that plugging directly into the test socket for an extended time shows no issues. If you do get issues, then you need to ensure you try another modem (and filter) to prove that it's not your equipment..
If you do this, you can prove your line is noisy, then at least you know to keep targetting O2 and your line, although they may keep bumping your SNR margin up, eventually to 15dB which will affect your connection speed before they come out and investigate the line further.

If your test socket is absolutely 100% reliable over a length of time, then clearly you have to start thinking about everything your end, and since you've tried a new iPlate, I can only think of
1. Get another new iPlate, just in case,
2. Try a different modem
3. Try a different phone (A dodgy phone might inject high frequency noise on the line)
At the end of the day, filters/iPlates can't stop some wiring issues or high frequency noise from affecting the ADSL signal..
If that fails, and I did this at my last house, I just put a single ADSL filter directly into the test socket, and plugged a dect base-station and ADSL modem into that, and left it.. I never did find what on my extension wiring was causing me a large drop in connection speed, I never needed any extension sockets so just left it.
Click to expand...

1 - I've just ordered a new nte5 plate online just incase.

2 - Several routers have been tried and all have the same issue.

3 - When I'm using my telephone, i get no noise or interference issues at all.

I paid another £128 3 years ago to BT to install my secondary phoneline so I can keep the router in my bedroom and really haven't had a problem for the past 3 yrs until now.

O2 have been running another line test for approx 14 hours and seems there hasn't been any drops on the line. I've started to think its my internal wiring which is causing the issue :(
 
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Just called O2 and the test shows that my line has dropped 24 times in the past 24 hours.

Another line test is being done with a 15db profile. Its now halfed my download speed which ****ing sucks.

If nothing is still fixed I'm planning to move over to another ISP.
 
fluff said:
Bingo.

Changing ISP won't do jack.
Click to expand...

Still getting disconnections while on the 15db profile so there must be something wrong with the line in my opinion. Need to wait until 10PM to see what O2 say.

*****EDIT*****

Just spoken to O2 again and it seems to be disconnecting between 4PM - 8PM the most. They've are just sorting out a few details for an engineer to pop down.
 
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Engineer has been booked for tomorrow but the strangest thing happend while I was speaking to a customer support rep.

Basically was exchanging information about my landline etc and then suddenly he goes "Sir, can you please call back later."

Cut the phone off.

So I phoned again and this happend.

http://www.4shared.com/audio/ny3S_ty4/lolwtf.html

Waited 20 mins and then phoned again. A guy named Neil answered and continued to help me with a query but I had to ask wtf just happend.

He goes that an on-site engineer was doing some maintenance on a server and tripped the fire alarm some how.

Sorry for bad grammar. I'm kinda tired :p
 
I've actually been having the same issues since Monday, line keeps dropping every few minutes, and I'm with Bethere (same as company 02, use the same network). It keeps getting reported as a DNS error on my end.
 
Engineer has just been and said everything is fine and stable. Sadly though he wasn't REIN trained which is what O2 wanted to check. For the past 24 hours the connection has been stable at 6db.
 
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