o2 Opinions?

slinxy · 28 Aug 2011 at 19:50

Hi

Just wondering what people think about o2 as an isp? I'm having an epic issue with them at the moment, and will be phoning up tomorrow to cancel my connection and wonder what everyone's experience with them has been like?

Nymins · 28 Aug 2011 at 20:26

O2 have been great, particularly on their Legacy packages if you are lucky enough to still be on them.

Haven't had a problem with them since I joined. Only one day of outage i think.

Orcvader · 28 Aug 2011 at 20:30

Been with them for 3 years, and rock on stable. Only disconnections I had was either due to a powercut or a router update

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Although I had a problem with my line (fault at exchange) and was forced to move to BT as both companies wouldn't take the blame and fix the problem. You "may" have to do this as well if the problem is serious, I found the o2 support ok but they didn't push BT hard enough to fix the fault :mad:

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RJC · 28 Aug 2011 at 20:30

I have been using their broadband for around 3 years I think and not had any issues - or not O2 fault!

CSA · 29 Aug 2011 at 08:43

been with them for a couple of years now , their CS is first class ! unfortunately i have a terrible line and had a lot of issues in the past but this is not just related to o2 , i had the same problems with sky then BE before finally joining o2

touch wood its fixed now and luckily im still on their legacy package so its all good

slinxy · 29 Aug 2011 at 08:54

I have an issue where the the home phone cuts out the internet, I've tried several filters and the router plugged directly into the phone line with a new filter and the issue still occurs when I ring the home phone.

My main issue is not with the tech side of things; as I've had jobs before where I had to run daigs and can understand that is needed, is just that their staff don't listen.

One even told me that its 99% chance that my extension cable that causing issue, and wouldn't allow me to explain that I had it previously directly into the main socket and the issue was still there.

One got me to unscrew the main socket of the house to use the test socket, when I knew for a fact that my house's main socket doesn't have a test socket as it was put in at the time when the house was built, and there was no such things as test sockets.

One went on to diag a connection issue; resetting my router (losing all my DMZ and RDP settings), limiting me to a 2 meg connection. Told me that he fixed it; then tired referring me to BT; to get the phone line tested when its already been tested on the same day to the exchange. An engineer came out to test the line a few months back for another issue.

The saga continues...

jimbobaggies · 29 Aug 2011 at 08:57

Been with them for at least 3 years now, and the service is brilliant. I am lucky enough to be on the legacy LLU service, so I get truly unlimited, and my connection is 17-18Meg. I also have my phone with them.

Recently I was tempted to go to Sky for phone & internet, but upon contacting O2 for my MAC, they offered me 6 months free broadband... over the 12 months it is now cheaper than the equivalent Sky package

jimbobaggies · 29 Aug 2011 at 09:10

slinxy said:
I have an issue where the the home phone cuts out the internet, I've tried several filters and the router plugged directly into the phone line with a new filter and the issue still occurs when I ring the home phone.

I had this problem a couple of years back, and it turned out that I had a line fault. Do you get noise on the line, have your tried the quiet line test? (Dial 17070 and select option 2)

Unfortunately when I had the fault O2 washed there hands because at the time I did not have O2 home phone service. When I contacted BT the first engineer came out whilst I was at work, and told my misses there was no fault on the line, when I came home from work it was exactly the same. So I contacted BT again, and another engineer came out, this time he found the fault with some wiring at a street cabinet between my house and the exchange, and have not had a problem since.

3 months later I had a £124.99 charge on my BT bill for engineer call out with no fault found as the first engineer had closed the fault. I contacted BT who agreed to refund the money, but it never went into the bank account my direct debit came from. They kept telling me they had paid the money into my bank, but eventually they refunded the money back onto my BT bill. It was about a month later when a statement came for an old account I no longer used, and they had paid the money there. I sat on it for a considerable amount of time, and they never requested it back.

Needless to say, the minute O2 home phone became available at my exchange I transferred to them.

slinxy · 29 Aug 2011 at 09:18

jimbobaggies said:
I had this problem a couple of years back, and it turned out that I had a line fault. Do you get noise on the line, have your tried the quiet line test? (Dial 17070 and select option 2)

Thanks, I shall try that as soon as I get off the phone from o2... I'm on the LLU package too; just the 8 meg one, but my phone system is only able of giving me 5 megs which I more than happy with.

EDIT: They are sending an engineer out to look at the exchange and the setup tomorrow.

CSA · 29 Aug 2011 at 10:25

Slinxy i believe o2 are currently running a help line for disillusioned arsenal fans

the number is:

0800 82 82 82

KIA · 29 Aug 2011 at 14:23

Download as much as you want (fair usage policy)

Let's hide the info in a PDF!

4.4 If you have signed up for our All Rounder or The Works packages then you can download as much as you
like up to a fair usage limit of around 100GB for the All Rounder or around 250GB for The Works. If you exceed
these limits or we feel that your activities are so excessive that other customers are detrimentally affected, we
may give you a written warning (by email or otherwise). In extreme circumstances, if the levels of activity don’t
immediately decrease in line with our instructions after the warning, we may terminate or suspend your
Service

Traffic shaping is serious business!

Our Access package:

We optimise our Access network by traffic type. During the busiest times of day (typically the afternoon and evening) we shape Peer to Peer (P2P) traffic to a maximum throughput of 50kbps. This will limit P2P traffic during peak time and free up capacity on our links.
Additionally, to give priority to traffic that most customers just can't wait for we have applied a Quality of Service (QoS) queuing system to prioritise traffic. That means streaming traffic gets ahead of browsing which in turn gets ahead of P2P. This will be applied during peak times from 11am-1am.

Our other packages, The Basics, The All Rounder and The Works:

On these packages, traffic management works optimising the speed based on certain activities only: video/ streaming and Peer to Peer (file sharing/ downloads). Basically, the higher the package, the higher the speed you should get on these activities. See the table below for more details. All other types of web use (including web browsing, email and numerous other ways of using the internet) are not traffic managed on these packages.