O2 Problems

[cheechm]

So, last wednesday I upgraded to the new BB9900. On top of the £21ppm I have to pay a fee for the handset (£80). The phone arrived at 6pm on the following day so I put it straight on to charge. On the screen there was a battery with a red cross through it but that usually means the battery is drained. However not in my case.

I phoned on the Friday explaining that I thought the battery was dud, and they said go down to the shop and see. So I did that, and we found out it was indeed the battery. However they wouldn't give me a replacement or replace the phone. So I phoned again and they said don't worry we'll send you out a new one next day. Ok, no new ones in stock (and still not in stock). You can order a replacement battery instead, arrives within 3 working days.

Its obviously past that now, and I'm still phoneless and my contract is running and has been for a week. What should I look for in terms of compensation, because this is a bit of a mess, especially since I've paid for the phone as extra.

Cheers

 

[Calgar117]

check on www.whatconsumer.co.uk and look up a lot of info this would be enough for you to sway your rights to o2 in terms of forcing them to resolve the issue for you

i also beleive they have a 2 week return period for unwanted phones

edit check this


If you're not happy with your purchase you can return it within 14 days. However, we are unable to accept any return or request for a replacement after 14 days from your date of purchase should you be unhappy with your choice of purchase.

Please read the information below and follow the instructions depending on where you purchased your mobile from.

off o2 website