My dad has been with O2 for over 2 years and, due to poor speed has decided to cancell and go elsewhere. O2 have said that he must send back the router or they will charge him £50 - can they do this, as it was rubbish I think he got rid of it - anyone give me advice on this?
O2 Router - O2 want it back
- Thread starter TBirdUK
- Start date
just looked, it is in the contract that he should send it back and if he doesnt his account will be debited £50 - this seems unreasonable for a 2 year old out of date router - not really fair replacement costs. Any advice??
My thoughts were to go to ofcom and say he is willing to pay them the market value of a 2 year old router (I'd say £15). He and my Mum have O2 moblie contracts too which they want to keep - cant see this being good business for them or good customer service?
My thoughts were to go to ofcom and say he is willing to pay them the market value of a 2 year old router (I'd say £15). He and my Mum have O2 moblie contracts too which they want to keep - cant see this being good business for them or good customer service?
sorry, added the above before the replies - I have changed ISP a few times and they have never insisted on sending one back - but a charge of £50 for an old router cant be acceptable and he has been paying for over 2 years so is out of the minimum contract so the subsidy must have paid for it already!
Virgin and sky never asked for their routers back - I understand the T&Cs, I just think they are unfair (my Dad has bought one off ebay and sent them that).
Since then I hanve never asked for a router as I have my own, but when they send me one I tell them to collect it (which on 2 occasions they have just left it and written it off!!)
Since then I hanve never asked for a router as I have my own, but when they send me one I tell them to collect it (which on 2 occasions they have just left it and written it off!!)