O2 Router - O2 want it back

Virgin and sky never asked for their routers back - I understand the T&Cs, I just think they are unfair (my Dad has bought one off ebay and sent them that).

Since then I hanve never asked for a router as I have my own, but when they send me one I tell them to collect it (which on 2 occasions they have just left it and written it off!!)
 
I just sent mine back today, wish I could have the speedtouch instead of this nasty dlink that sky have supplied me. Oh well I only leased it from o2.
 
its a hidden charge, they're not going to reuse these routers, most likely sell it on for p*** cheap to a developing country.

Refurbishing these thins cost more than to buy them in huge batches from china.

This should really be written off, they've made more than enough money off you for two years, it's a disgrace that they can and are willing to do this.
 
Simple its in your contract to return when axing their service. I have their router on the shelf unused and ready to return should I cease their service. ( I have my own voip router from ebay)
 
As for saying "No thanks, I have my own router" - some ISP's won't even allow that!

I know that Sky, for one, have it in their T&C's that you *must* use theirs. I have often wondered why this is.
They have even gone to the lengths of using custom firmware, prohibiting (normal/easy) access to your u/n & p/w and won't give it out to you either! (Yes, it's easily extractable by "force" ;))
I wonder what else their firmware is doing, as they don't seem to want to release the source code, which is, I believe, under GPL.

This may have changed in the last year or so, but I doubt it.

I also think it's a bit dubious how they advertise them as a "free router" with your "package"
If you give something for free, as part of a paid-for package, it kind of implies, to me at least, that they are *giving* it to you for *free* !?!?:confused:

Whatever happened to the Governments "Plain English Campaign"!?
 
Last edited:
RubinRemus said:
As for saying "No thanks, I have my own router" - some ISP's won't even allow that!

I know that Sky, for one, have it in their T&C's that you *must* use theirs. I have often wondered why this is.
They have even gone to the lengths of using custom firmware, prohibiting (normal/easy) access to your u/n & p/w and won't give it out to you either! (Yes, it's easily extractable by "force" ;))
I wonder what else their firmware is doing, as they don't seem to want to release the source code, which is, I believe, under GPL.

This may have changed in the last year or so, but I doubt it.

I also think it's a bit dubious how they advertise them as a "free router" with your "package"
If you give something for free, as part of a paid-for package, it kind of implies, to me at least, that they are *giving* it to you for *free* !?!?:confused:

Whatever happened to the Governments "Plain English Campaign"!?
Click to expand...

always suspicious of providers who force you to use their routers, perhaps they limit the connection or something.

It's a major pet peev of mine that compnaies do not give you the option of opting out of receiving the router, it's just another liability if someone in case it gets damaged in the shed, or gets buried underneath everything making it impossible to locate it 2 years later.
 
TigerUK said:
always suspicious of providers who force you to use their routers, perhaps they limit the connection or something.
Click to expand...

I'm not aware of any ISPs that do that.

Main advantage to the ISP is that they only have a small number of types of potential routers connecting in which makes it easier to support and test with their LLU kit. For those such as Sky who keep the ADSL username/password locked down it also cuts out all the password related support calls.

As a techie kinda person it irks me a bit that I can't go and connect a Draytek (according to the T&Cs) but I can't complain about the Sky supplied router, at least it's a Netgear and not some shonky piece of no-name tat. Apart from the first one going pop due to a power blip I've not had a single connection or router related issue.
 
MagicBoy said:
I'm not aware of any ISPs that do that.

Main advantage to the ISP is that they only have a small number of types of potential routers connecting in which makes it easier to support and test with their LLU kit. For those such as Sky who keep the ADSL username/password locked down it also cuts out all the password related support calls.

As a techie kinda person it irks me a bit that I can't go and connect a Draytek (according to the T&Cs) but I can't complain about the Sky supplied router, at least it's a Netgear and not some shonky piece of no-name tat. Apart from the first one going pop due to a power blip I've not had a single connection or router related issue.
Click to expand...

There is a way to extract the username and password from sky routers if you did want to use your Draytek.
 
MagicBoy said:
I'm not aware of any ISPs that do that.

Main advantage to the ISP is that they only have a small number of types of potential routers connecting in which makes it easier to support and test with their LLU kit. For those such as Sky who keep the ADSL username/password locked down it also cuts out all the password related support calls.

As a techie kinda person it irks me a bit that I can't go and connect a Draytek (according to the T&Cs) but I can't complain about the Sky supplied router, at least it's a Netgear and not some shonky piece of no-name tat. Apart from the first one going pop due to a power blip I've not had a single connection or router related issue.
Click to expand...

thanks for the calrification, that makes sense.

Maybe it's a great way to hedge support issues back the the end user, if it doesn't connect, revert to the supplied router.

I wouldn't really expect the provider to give me support on a router I acquired via aftermarket, however I would at least expect them to coperate with me and supple me with login and connectivty details to configure my own device.
 
Yes, I agree.

A lot of ISP's that I've dealt with, over the years, will simply not offer you support if you're not using their supplied make/model of router. Fair enough, obviously.
This has the exact same effect as locking users down to 1 make/model of router to minimise support requirements - but *without* the lock-down.
 
oh great was thinking of ditching o2 for virgin bb, now im gonna have to look for 50 bags for my old router.... joy :(

Does anyone know how much o2 bb charge if u wanna disconnect with them ?
 
Quoted from their Terms & Conditions:

Yes you can, at any time. If you’ve been with us less than 12 months, there’s a fee. (Unless you’re in your 30-day happiness guarantee.) Otherwise it won't cost you a penny.

If you want to cancel after the guarantee but before 12 months has passed, you'll have to give us 30 days' notice . And pay for the rest of the time on your contract. We'll add the fee to your final bill.



But if you're not happy, we'd like to put things right. Call us on 0800 230 0202 (free from a landline) or 800 230 0202 (free from an O2 mobile) to see if we can help. If you still want to cancel, give us seven days' notice and you won't have to pay the £15.32 express termination fee.
 
Nightglow said:
Quoted from their Terms & Conditions:

Yes you can, at any time. If you’ve been with us less than 12 months, there’s a fee. (Unless you’re in your 30-day happiness guarantee.) Otherwise it won't cost you a penny.

If you want to cancel after the guarantee but before 12 months has passed, you'll have to give us 30 days' notice . And pay for the rest of the time on your contract. We'll add the fee to your final bill.



But if you're not happy, we'd like to put things right. Call us on 0800 230 0202 (free from a landline) or 800 230 0202 (free from an O2 mobile) to see if we can help. If you still want to cancel, give us seven days' notice and you won't have to pay the £15.32 express termination fee.
Click to expand...

this is referring to the connection fee, not the kit fee
 
You must log in or register to reply here.
Back
Top Bottom