O2 Telephone Interview - Retail Assistant

For a retail assistant?

Don't worry about it. it's a standard interview by phone and with that position I doubt it'll be anything complex. Just answer honestly and don't stress :)
 
A telephone interview with o2 is something i experienced myself a few years ago. I have to be honest i don't remember the questions unfortunately. But worse yet what i do remember is that despite having a job offer i did turn them down because they were absolutely atrocious to me over the phone. Basically spoke to me like a **** for no apparent reason.

Please do let us know if you have a similar experience. Would be nice to know if they have improved.

Best of luck. ( wasn't posted to be a **** ) Just want you to be ready for that to possibly happen again.
 
harry5522 said:
A telephone interview with o2 is something i experienced myself a few years ago. I have to be honest i don't remember the questions unfortunately. But worse yet what i do remember is that despite having a job offer i did turn them down because they were absolutely atrocious to me over the phone. Basically spoke to me like a **** for no apparent reason.

Please do let us know if you have a similar experience. Would be nice to know if they have improved.

Best of luck. ( wasn't posted to be a **** ) Just want you to be ready for that to possibly happen again.
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Something like that wouldn't put me off entirely lol. It'll have just been an office drone going through the next 200 interviews. The team of people you would have worked with are most likely sound. A bit naive to turn the offer down based on what a call centre worker sounded like?
 
Jamesyboyjim said:
They will just be trying to judge whether they like the sound of you, so just answer clearly, don't seem shy and answer with positivity and you'll be fine :)
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Ah I see, thanks! The timing is horrible for me as I would be somewhere with an awful signal. I've emailed them to change it for another time but do you know how else I could get in touch?
 
Trojan Horse said:
Ah I see, thanks! The timing is horrible for me as I would be somewhere with an awful signal. I've emailed them to change it for another time but do you know how else I could get in touch?
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Other than replying to the email you were sent, unless it contained contact details, I've no idea. Might just be best to climb a ladder or something, to get as good a signal as you can :p
 
Trojan Horse said:
Something like that wouldn't put me off entirely lol. It'll have just been an office drone going through the next 200 interviews. The team of people you would have worked with are most likely sound. A bit naive to turn the offer down based on what a call centre worker sounded like?
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It wasn't souly based on that i did follow it up with some research from people whom work there. Though it certainly did proc my looking.
 
I did this back in 2013. I can't remember exactly what they asked but it was quite straightforward back then with standard interview questions. I think 'Why O2?' came up. It wasn't that many questions.

Worked for them for 2 years. Excellent company to work for in my experience. :)
 
They'll ask things like:

- Tell us a bit about yourself.

- Give an example of when you've delivered good/exceptional customer service and what the outcome was.

- Give a time when you worked as part of a team to get a task completed and what you did. What was the outcome.

- Why do you want to work for O2. What sets us apart from our competition. (This can always be found on the company's website).

- How would you deal with a disgruntled customer.

- If a product wasn't in stock, would you offer a similar product and how would you go about selling it to the customer.


Just few questions off the top of my head, how it helps, if you haven't had the interview already. Good luck :)
 
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