O2 telephone interview (retail)

Azza · 11 Jun 2011 at 00:03

Hi chaps and gals,

Just checked my email and I've got an invite for a telephone interview at an O2 store for a Retail Advisor job.

I've never had a telephone interview before, so if anyone has any tips or advice please post it. And if anyone has had an interview for a retail O2 job what sort of question may I get asked?

Thanks a lot.

Azza · 11 Jun 2011 at 10:41

Thanks for all the advice, greatly appreciated.

For some reason the email says it was sent at 17:45:58 but I didn't get it until after 8 and the place is shut for the weekend according to the email.

Azza · 13 Jun 2011 at 14:11

Just rang up to book the interview... and it's booked for....

1st July at 2:30

What the hell, I'll be dead or something by the time that date comes around!!!!

Azza · 13 Jun 2011 at 14:36

Sure thing it's 07852412635.

Azza · 13 Jun 2011 at 15:02

Just do it and say, "Hello Azza, it's timmy85 from the internet" and see what the person says.

Azza · 1 Jul 2011 at 14:32

This is weird...

Azza · 1 Jul 2011 at 14:47

Well I passed and got a face to face interview next Thursday.

That was so odd, the bloke I was talking to seemed a bit slow at typing his exact words were "You'll have to excuse me if I don't reply quickly or there is a bit of silence, because I'm a bloke I'm slow at typing" :confused:

And he was humming and signing a little bit while he was looking and checking details etc before the interview started.

Azza · 1 Jul 2011 at 15:09

Robbo said:
Are you sure you were on the phone to O2 and not a nuthouse somewhere?

Haha that is possible, he was reading stuff out loud as well.

Oynas said:
My advice would simply be not to underestimate the interview. You can be fooled into thinking a telephone interview is simpler than face to face, when in reality, I think the opposite is true. Also, you might want to think about dressing smartly for it - it may sound ridiculous as no one is going to see, but looking the part can put you into the right frame of mind and help you come across better.

Azza said:
Well I passed and got a face to face interview next Thursday.

Azza · 1 Jul 2011 at 15:27

Oynas said:
That'll teach me to read the whole thread before replying

Haha yeah.

Right people, since my interview is at 11 in the morning, if the weather is good should I wear a jacket or just shirt and tie?

Azza · 1 Jul 2011 at 15:34

Okay maybe this bloke wasn't good with computers, got a invite to another telephone interview on my O2 jobs accounts - 01-Jul-2011 15:54:45, so basically when my interview finished.

What a silly man.

edit---->

But now it's just gone.

Azza · 1 Jul 2011 at 15:39

Oynas said:
Wear the jacket as well.

Robbo said:
Suit up Azza.

Will do.

nkata said:
This call may be recorded for training purposes.

Haha, not with this bloke it looks like.

Azza · 1 Jul 2011 at 18:17

Looks like he has put me down to do another telephone interview, got another email about one. And the place closed at 6 so I'll going to have to ring up Monday morning 'cos its closed over the weekend.

Azza · 3 Jul 2011 at 17:22

Mine last about 20 minutes. He asked me 3 set questions which were, a time where I've had to convince some one to my way of thinking about an idea or what ever. A situation were I've shown great customer service, and a situation where I've had to reach goals or have targets set.

It's really easy, write down some ideas of what you want to say and just make sure you go into detail and put emphasis on the thing you're talking about. Say the customer was really happy after I helped them out etc. It was surprisingly easy to be honest.

Azza · 4 Jul 2011 at 12:16

All sorted, the very monotone and bored sounding bloke said it probably was the other guys mistake.