Soldato
- Joined
- 17 Jan 2006
- Posts
- 4,313
Ok, this is quite a long post because I want to give as much info as I can to see if anyone can help....
I have been due an upgrade on my contract phone (currently a SE W810i) from O2 since August last year. At the time I was very interested in a new model from Sony Ericsson which had not long been announced, the W902. I went into my local O2 shop to see what phones I could ugrade to for free and to see if they knew when the W902 was coming out.
At that time, I was told that with the exception of the Iphone, Blackberries and a couple of their own smart phones, I would be able to have any of the phones in their catalogue for free, including the N96, W880I etc etc. As mentioned, I was interested in the W902 which was due out fairly soon so I decided to leave my upgrade for the time being.
A few weeks later, in September, I was in a different town and as there was an O2 shop, I popped in to again to see whether the W902 was available yet, it still wasn't, so I asked what other phones would be available to me free. Again, I was told I could have any model except the Iphone, and Blackberries etc. I had a bit of a play with a few handsets but wasn't particularly taken with any of them so again decided to leave it in the hope that the W902 would be out soon and I'd be able to get it free.
Roll on to the end of October, the W902 had been released and was apparently available in Phones 4 U etc on O2, so I went back into my Local O2 shop to see if they had it, again they did not and again I looked through the catalogue to see what other models I couyld get for free, again I was told I could have virtually anything except the Iphone.
I still didn't do anything about it because I was still interested in the W902 and hoped that it might be available on O2 around Xmas time.
Since then, the W902 has disappeard into nothingness and I still haven't upgraded however I would now very much like to upgrade because following me dropping my phone whilst it had a java game minimised, and the memory card springing out, Java now no longer works, meaning no games or apps will run, the camera has stopped working and the battery cover now simply falls off with very very little encouragement.
Last weekend I went into my O2 shop intent on upgrading, thinking I'd probably go for another SE phone as they just work, however, after checking my upgrade was due, etc etc, I was told that there were only a couple of phones of any make that would be free for me as I had been on a 12 month contract. Even the most basic of the SE walkman phones was going to cost me £50. This seemed odd so I questioned why this was so different from when I had been in last year and was told that it would have been the same case back then also. Rather annoyed I left it and went to Phones 4 U and asked what I do re upgrades there, they would be happy to do me a free upgrade on all but 5 of the handsets they stock....and were rather bewildered by what O2 had said to me.
I decided to wait and see what would happen if I went back into O2 and spoke to someone different, so I went in yesterday and again was told that there were only a tiny handful of phones I could get for free, again they said it was due to having been on a 12month contract.
So now, I am really rather confused as to what has changed with O2 and why I can no longer get anything more than the cheapest lowest spec models for free, I've not changed my contract, I'm not spending anymore of less on calls etc than I was back in the summer, so I am completely at a loss as to why there has been such a huge change. Can anyone throw any light on this for me?
I'm tempted to go with Phones 4 U who said that I could upgrade my phone for free with them and I'd stay on the same contract etc etc and just get a new phone, however, they wanted my bank account details for setting up a new direct debit...why do they need this if everything is supposed to be staying the same?
Any help or advice very very much appreciated.
Valve
I have been due an upgrade on my contract phone (currently a SE W810i) from O2 since August last year. At the time I was very interested in a new model from Sony Ericsson which had not long been announced, the W902. I went into my local O2 shop to see what phones I could ugrade to for free and to see if they knew when the W902 was coming out.
At that time, I was told that with the exception of the Iphone, Blackberries and a couple of their own smart phones, I would be able to have any of the phones in their catalogue for free, including the N96, W880I etc etc. As mentioned, I was interested in the W902 which was due out fairly soon so I decided to leave my upgrade for the time being.
A few weeks later, in September, I was in a different town and as there was an O2 shop, I popped in to again to see whether the W902 was available yet, it still wasn't, so I asked what other phones would be available to me free. Again, I was told I could have any model except the Iphone, and Blackberries etc. I had a bit of a play with a few handsets but wasn't particularly taken with any of them so again decided to leave it in the hope that the W902 would be out soon and I'd be able to get it free.
Roll on to the end of October, the W902 had been released and was apparently available in Phones 4 U etc on O2, so I went back into my Local O2 shop to see if they had it, again they did not and again I looked through the catalogue to see what other models I couyld get for free, again I was told I could have virtually anything except the Iphone.
I still didn't do anything about it because I was still interested in the W902 and hoped that it might be available on O2 around Xmas time.
Since then, the W902 has disappeard into nothingness and I still haven't upgraded however I would now very much like to upgrade because following me dropping my phone whilst it had a java game minimised, and the memory card springing out, Java now no longer works, meaning no games or apps will run, the camera has stopped working and the battery cover now simply falls off with very very little encouragement.
Last weekend I went into my O2 shop intent on upgrading, thinking I'd probably go for another SE phone as they just work, however, after checking my upgrade was due, etc etc, I was told that there were only a couple of phones of any make that would be free for me as I had been on a 12 month contract. Even the most basic of the SE walkman phones was going to cost me £50. This seemed odd so I questioned why this was so different from when I had been in last year and was told that it would have been the same case back then also. Rather annoyed I left it and went to Phones 4 U and asked what I do re upgrades there, they would be happy to do me a free upgrade on all but 5 of the handsets they stock....and were rather bewildered by what O2 had said to me.
I decided to wait and see what would happen if I went back into O2 and spoke to someone different, so I went in yesterday and again was told that there were only a tiny handful of phones I could get for free, again they said it was due to having been on a 12month contract.
So now, I am really rather confused as to what has changed with O2 and why I can no longer get anything more than the cheapest lowest spec models for free, I've not changed my contract, I'm not spending anymore of less on calls etc than I was back in the summer, so I am completely at a loss as to why there has been such a huge change. Can anyone throw any light on this for me?
I'm tempted to go with Phones 4 U who said that I could upgrade my phone for free with them and I'd stay on the same contract etc etc and just get a new phone, however, they wanted my bank account details for setting up a new direct debit...why do they need this if everything is supposed to be staying the same?
Any help or advice very very much appreciated.
Valve