OBS does not work with Elgato HD60 S+

Quartz · 5 May 2021 at 21:26

I have a nice shiny new Elgato HD60 S+. But I can't seem to get it to work with OBS.

The setup is that I have my spare PC - now an Intel 11400 with a Maxwell Titan - set up as the video source and am running OBS on my main PC. The Elgato is connected to my PC by USB. It works fine in Elgato's 4K app, and if I go into the properties of the stream inside OBS it shows the capture! Just one frame, of course. But for the main recording it's just a black screen. I've tried the usual things like rebooting, unplugging, running as administrator, and compatibility mode.

Oh, and my Acer Nitro 4K monitor really doesn't like the Elgato: much of the time it cannot detect a signal. I now have it plugged into my Asus UW.

Orcvader · 6 May 2021 at 09:52

I have the older HD60 S and it works fine with OBS.

Make sure in Windows Settings -> Privacy -> Camera, "Allow apps to access your camera" is enabled. Also make sure the device is plugged into a USB 3.0 port.

Quartz · 6 May 2021 at 10:04

Orcvader said:
I have the older HD60 S and it works fine with OBS.

Make sure in Windows Settings -> Privacy -> Camera, "Allow apps to access your camera" is enabled. Also make sure the device is plugged into a USB 3.0 port.

Thanks but both are checked. Other cameras work fine and the Elgato works fine in its own software.

Orcvader · 6 May 2021 at 10:22

Does it work if you drop the resolution to 1080p?

Quartz · 6 May 2021 at 11:21

Orcvader said:
Does it work if you drop the resolution to 1080p?

The resolution is set to 1080p. I've also tried switching between 30 fps and 60 fps. As I said, I see the capture if I go into the capture device properties, just not on the main window.

Orcvader · 6 May 2021 at 12:47

Have you tried a different USB cable? What if you tried the card on the other PC just to make sure it's working?

Quartz · 6 May 2021 at 15:03

Orcvader said:
Have you tried a different USB cable? What if you tried the card on the other PC just to make sure it's working?

Thanks for your patience. The thing works just fine outside OBS. I can get videos from Elgato's own app. It works just fine in the Windows Camera app too. It's just OBS that's the issue. OBS will work with my other cameras. There's likely some setting within OBS that I'm missing.

Quartz · 6 May 2021 at 15:15

That's interesting. I tried changing it to one of the Logitech cameras and that showed nothing! I then added the Elgato and the Elgato is now showing but the Logitech is not.

ED209 · 6 May 2021 at 16:52

Unsure if its been checked but in OBS fully up to date?

Quartz · 6 May 2021 at 16:57

ED209 said:
Unsure if its been checked but in OBS fully up to date?

I should have mentioned that. Yes it is.

Donnie Fisher · 8 May 2021 at 07:57

There is definitely nothing else trying to use the camera when you’re trying OBS?

I have a avermedia capture card and it’s very much a single program at a time device I’ve found. Running 2 programs can confuse it, with OBS often being the loser.

Orcvader · 8 May 2021 at 10:38

Quartz said:
That's interesting. I tried changing it to one of the Logitech cameras and that showed nothing! I then added the Elgato and the Elgato is now showing but the Logitech is not.

Maybe reinstall OBS? Sounds like it may not be the capture card but something else instead.

Quartz · 8 May 2021 at 11:38

Well I got it all working. Quite the palaver.

1. Add Elgato as video source
2. Go into the properties and change the source to one of the webcams.
3. Add Elgato as a video source.
4. Add second webcam as a video source.
5. Delete first webcam from stage 2.
6. Re-add first webcam as a video source.

(I have one webcam for my face and the other for the work surface.)

Save!

I hope this helps someone in the future.

Thanks for your help, guys.

Mark grady · 16 Jul 2021 at 21:52

I know I’m a bit late but I’m having the opposite happen to me obs works but the elgato 4K capture software comes up no signal and can for the life of me figure out why