Obtaining a refund for a cancelled service (Wizz Air)

[MrRockliffe]

Hi all

Earlier this month, I travelled via Wizz Air, and paid for an airport transfer via their website.


I paid for the zone which corresponded with the location I was travelling to.


A few of days before travelling, a company reached out to me for the exact address, and when I provided it, they informed me they don’t cover that location.


I pointed them towards the Wizz Air website and my booking confirmation, which showed the location.



They apologised and that was that. I had to book alternative means of getting to the property I was staying at.




Since then, I’ve been in touch with Wizz Air, whom I paid for the service, and have asked for a refund on the basis that my service was not fulfilled.


They’ve denied me a refund due to it being a third party service, and said that if I have any complaints I should raise a case with Hungarian travel authorities: https://kormanyhivatalok.hu/


The third party have said I need to deal with Wizz Air as they processed the payment.




I have raised a case with my bank for a charge back, but want to explore other avenues.



Does anybody have suggestions other than the standard boxing stance and letterbox approach?

 

[MrRockliffe]

If you took the service out with whizzair and paid them directly then it's definitely them who should be dealing with it.

Put a complaint in, and then raise a chargeback with your bank that contract was not fulfilled completely - attach your communication to show the third party declined the service as an area they don't operate in.

It's on wizzair to get their own money back from their suppliers - not the customers.

Yeah this is the approach I've taken so far. Their response to the complaint was:


Thank you for contacting Wizz Air Customer Service Department.

Regarding your request, we would like to inform you that Wizz Air is not responsible for third-party services.

In this case, you can find the contact details of external partners via https://wizzair.com/en-gb/information-and-services/partner-services/partner-services



When I disputed this, they just pointed me towards the Hungarian dispute system linked in the OP.


Cheeky buggers.