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OcUK "Brand" Graphics cards - anyone have issues?

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24 Sep 2009
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313
Let me preface this by saying that I have nothing against OcUK, I recommend them to anyone who I build for, any friends or nerds that I know and have done so for the past 4 years, I also read the forums on a daily basis. This isn't related to their service or the quality the store has provided.

Short Story: 3 OcUK branded GPUs have failed within months of the warranty period expiring, any suggestions, anyone had similar issues?


Long Story: So my OcUK brand 8800GT just packed its clogs. I ordered them (x2) last March to replace my OcUK brand 8800GTX that I had purchased - some time around bioshock demo coming out - for performance and E-peenery reasons. The 8800GT cards that I received were both Pallit brand with a mild factory overclock on both cards and the 8800GTX was simply OEM brown box fodder. Anyhow - the 8800GTX that I sold off to a close friend (friend A) of mine who was happy to receive a friends price on still hot hardware. Shortly after this an old school friend (friend B) whom had garnered an interest in higher end computing was building his first PC, he asks me if I have any hardware around or that I could cannibalize and give him a nice price, I like the guy and sell him one of my 8800Gt cards ( only after having to realize the lack of performance from SLi in my major gaming interests! (source engine))

Four months pass and he comes to me (friend A) telling me that his computer won't work - in actual fact the 8800GTX had ceased to output any video signal (he was rather peeved) at this juncture I had bought the card around 14 months prior to it failing so I bit the bullet and attempted to send the card -which had a 1 year warranty - for an RMA or possible repair to OcUK. Understandably they declined to provide such a service resulting in my friend having to purchase a new GFX card (nv260).

Cut to now and the crux of the matter, my warranty has passed and my card has died today - while I was on Team Fortress 2 all the textures went into a hypnotic watercolor collage on my screen and my pc froze, upon reboot I find that I get artifacts in BIOS, windows no longer recognizes my card and 3d applications are a solid no-no stairway to crashdom. Heat was never an issue and the card had been airblasted a couple of months ago for dust - as I generally do for most of my PC components on a quarterly basis. I worry, and contact my friend whom I had sold my 2nd 8800GT to (friend B) to find that he had purchased a 7600GT after his card had stopped to function while he was at Uni earlier in the year (he said June) He didn't have much of an issue as I had given him such a good price - but he did question my motive to give it at such a low price until I explained that I had also lost my GPU.

The cards were 15 and 17 months old respectively. I know it is not OcUK that manufacture the products and at the time several parties were having their GPU distributed under the OcUK Value tag (8800GT),do OcUK give the cards a 1year warranty because they know such parties and OEM products have a more limited shelve life due to binning and such, is it just bad luck or is there any science or reason to this. The only other card I have had fail was a 7950GT - after an RMA with EVGA and a reselling its been living happily with a twin brother in a hotboxed apartment playing arrested development reruns. Also - I'll broaden this a little is this an issue with G80 architecture in general, am I reading too much into this.

Anyway; warranty up, card broken again just after the warranty has passed, 650quid down the swanny in 2 and a bit years, no chance of RMA, fed up, not wanting to trust those low prices that are offered here on - let me be specific - just the OcUK brand GPUs and feeling guilty after promising my sister she can have an 8800GT to play facebook on as soon as I upgrade.

Anyone else have this issue or similar tales from bad luck warranty expiration / product failure, relevant or not - post fast the mods'a' comin!

*hides* please don't ban me *wince*
 
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Next time spend a bit more and buy a BFG or similar with a 10 year warranty, then you won't have that problem. Sounds like you were unlucky though.
 
I guess upon reflection my whole situation can be answered with one word : Money

Another one in the bank for capitalism..
 
Heh, well PC gaming is an expensive hobby as you know, perhaps it's not for you then!

It's true there are some good deals out there, and your cards could have lasted a lifetime, but it's also generally true that you get what you pay for.

Have you tried removing the heatsinks and re-applying thermal paste, giving them a good clean and maybe some new thermal tape for the ram sinks? Artifacting is often a gfx memory issue, perhaps a bad thermal contact is overheating the chips?
 
i had a gainward nvidia golden sample , that had to be rma`ed after about 18 months of use, i got sent a brand new replacement, and as far as i know who brought it its still going strong, was a few years back now
 
Heh, well PC gaming is an expensive hobby as you know, perhaps it's not for you then!

It's true there are some good deals out there, and your cards could have lasted a lifetime, but it's also generally true that you get what you pay for.

Have you tried removing the heatsinks and re-applying thermal paste, giving them a good clean and maybe some new thermal tape for the ram sinks? Artifacting is often a gfx memory issue, perhaps a bad thermal contact is overheating the chips?

Yep, did it with the 8800GTX when that packed in and the same for my card today, put new memory pads on and a new layer of AS5 on there. PC gaming hasnt lost me at all.

My 360 sits boxed most of the time apart from when its time to play plastic instrument party. Besides I could never sacrifice the pixel I get at 1920x1200, - best damn money I ever spent on any upgrade - 750 quid on a dell 2405FPW a few months after it came out and to this day not a dead pixel - it will break next week, I have jinxed it.

In fact I was really wanting one of these new fangled 5850 cards and I was musing behind finger pyramid waiting for some stock, looks like I'm going to get in the cue :D 24 Months is a rather enticing prospect, any time beyond that is gravy
 
bad luck, however next time try to get the once with longer warranties, Ocuk brading is thier for people who just want the card nothing else, or for system builders, I must admit I have a few OEM stuff in my PC
 
Sometimes a value labelled product will have problems, compared to a non-valued product. That doesn't mean you should always go for the most expensive product, it just means you might want to go that little bit higher in price for more reassurance that the product won't mess up on you.

I usually don't care about warranty.
 
If I had multiple items from the same company and I mean ANY company I would be contacting them with regards to the SoGa. They may only have x months of warranty but they also have to last a reasonable amount of time. Regardless of brand items like this really should last longer than just over a year.
 
i dont touch em with a barge pole sorry

Ive had a few trys at shop branded GPUs and each one has failed me within a month,

i personally dont believe they are factory tested to the same standards as certain branded manufactured ones thus its a wild card if you get a good one or a bog standard/mediocre even slighlty dodgy one.
 
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take a look at the european sale of good act, it should cover this. :)

Indeed this is worth a look. You'll need to contact the reseller of the cards, and they're obliged to repair or replace if the card is deemed to not have lasted a reasonable amount of time, despite any warranty that may or may not have been present. I recently had a laptop repaired FOC that was out of warranty by using this legislation - the retailer wasn't at all reluctant in doing it either, they obviously knew the law.
 
I brought a OcUK 8800gts two years ago and it has started to die on me. Monitors go black mid game and the pc restarts. ATI tool fails on the artifact checker test regardless of how low I put the clocks. Waiting on a 5850 now.

Although it had a pretty good run and I would have been screwed if this had happened 6 months ago. I don't think I'l go with a card that has less than 2 years warranty from now on.
 
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