Poll: OcUK Customer Support Forums

How would you rate our customer service via the forums

  • 1 out of 10

    Votes: 8 5.8%

  • 2 out of 10

    Votes: 3 2.2%

  • 3 out of 10

    Votes: 2 1.4%

  • 4 out of 10

    Votes: 3 2.2%

  • 5 out of 10

    Votes: 6 4.3%

  • 6 out of 10

    Votes: 8 5.8%

  • 7 out of 10

    Votes: 7 5.0%

  • 8 out of 10

    Votes: 19 13.7%

  • 9 out of 10

    Votes: 29 20.9%

  • 10 out of 10

    Votes: 54 38.8%
  • Total voters
    139
Status
Not open for further replies.

fiveub

fiveub

fiveub

OcUK Staff
Joined
12 Apr 2008
Posts
49,332
Location
OcUK HQ
Overclockers UK are always wanting to improve customer service, and I would like you to rate the customer service on our forum. Not the phone, not the webnotes, purely just the forums. And please only rate it if you have used the forum to have a question answered, or an issue resolved.

Just a out of 10 rating will be fine, and a comment on how good it is, and also improvements, negative feedback is acceptable but please make sure it is constructive feedback.
 
Ahleckz said:
I have little faith in OcUK that my orders will be sent out in a timely fashion, nor do I believe that their stock management system is accurate. I have raised concerns in the CS thread a couple of times and have been ignored, not helped, and fobbed off.
Perhaps it provides someone with a kick up the bum to actually send stuff out but does it resolve many problems? Not for me.

I'd much rather speak to a human being on the telephone than on a forum to sort things out, and that has proved problematic in the past.
Click to expand...

Please can you link me to your threads that have not had a reply, or not had any help.
 
Ah yes, that was a bit before my time (when I had just started as a Don), anything this year should be all sorted, and regards to stock levels the problem you had back then has been resolved. :)

I can assure you that you can put faith into our support on our forums.
 
Ahleckz said:
Well hopefully I'll never have to speak to you (as nice as I'm sure you are!). It's good to hear that the stock level problem has been resolved.

It's also pleasing to see that there seems to be some quality control in place. I'll continue to order from OcUK despite problems with almost all of my orders and hopefully I have little few in the future.
Click to expand...

Ah yes, I hope you don't need to speak to me there regarding an issue, as we like to make sure issues do not occur even though there is always going to be an issue from time to time. We can obviously limit the amount of issues caused to a bare minimum which is what we are always aiming to do.

Don't forget the support forum is not just for issues, it is there for simple questions, or enquiries about something. Glad to see you will be shopping with us again and let me know how it goes. :)
 
Sho said:
For me its 1/10

Because i created a thread (Support Forum) back in xmas time something like that. Waited a few days for a reply and that was it, not even a reply from any of the Dons/admins etc... Thread was Ignored.

Simple, ring up and get it sorted. Forget the forum...
Click to expand...

I am guessing that is before my time too, can you link me to that one too. :)

d_brennen said:
No offence 5UB but no, no you cannot

No retailer is perfect, this is true. Anything PC gear with a wiff of dodge about it is going back under DSR for me from now on. This would have been the case had I not been on holiday at the time. Fancy that, posting to a support forum from the pool :p
Click to expand...

Oh yes, I can agree with you that we will never be perfect, but we can always iron out any issues that occur, we obviously want to avoid the issues to begin with so you never have to use the support, however that is not going to happen with any company like you say. But we are always trying to improve the company as much as we can.
 
janp said:
I've not used the CS forum, but I have had trouble using your other forms of communication.

My main question is why do you prioritise support over the CS forums as opposed to the WebNote system and telephone calls?

I was sold a product that wasn't as described, I was alittle upset so wanted to speak directly with somebody on the phone. I rang up and was told that you couldn't help over the phone, and that returns had to be made using the Web Note system........all my web notes were ignored. I rang up and again I was told that all returns had to go through the web note system........I gave up. The only time I was ever directed to the CS forums was after making a public post on the forums complaining, and a random user told me about it. Even then, it wouldn't actually let me post anything in there.

Anyway, the point I'm trying to make is why do you have a telephone system in the first place, and a web note system, surely all forms of support should receive the same priority? I've been an OCUK shopper for over 10 years and I'm very keen to buy a new system from you, but at the moment I have concerns if I need to return anything.
Click to expand...

It is my job dealing with the forums, that is why. - As for the issues you have been having you can make a thread in the support forum and we will be able to help. - Or continue through the webnote system and we can help there too.

This thread is for feedback on the forums just so I can see where we are lacking and what could be done to improve this area. :)
 
Just want to thank everyone for their input, I have been writing notes and taking all feedback on-board. :)
 
Status
Not open for further replies.
Back
Top Bottom