OCUK Dead Pixel Policy
- Thread starter rynert
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always best to go over there and make them set one up b4 you part with your money!
Well, I can get the first one delivered - and if it is faulty go back, and see the replacement before coming home 
I never have got this faulty = ok cos it's 'industry standard' thing myself. I guess the prices accross the board would go up if they were all fault free though.
Thanks for clarifying their lack of policy
I never have got this faulty = ok cos it's 'industry standard' thing myself. I guess the prices accross the board would go up if they were all fault free though.
Thanks for clarifying their lack of policy
I just e-mailed to ask.
If they did not allow it then either a) I would pop over and drop off the faulty one and they would ship out the replacement - then within 7 days I could return. Repeat until I am happy. Or, b) they would refund my money and refuse to sell the item to me at all.
If they did not allow it then either a) I would pop over and drop off the faulty one and they would ship out the replacement - then within 7 days I could return. Repeat until I am happy. Or, b) they would refund my money and refuse to sell the item to me at all.
rynert said:
Just order it and return it if you find even 1 dead pixel and request a refund. If they refuse, the long distance selling laws are always on your side - no company has the right to refuse your request even if they make their own list of TAC's for you to tick prior to purchase.
Rinse and repeat
The worst they could do is refuse any further purchases from you - then you need to find another place to get your goods.BloodWolf said:
I agree totally.
We wouldn't accept a hard disk drive with a capacity of 400GB only to find 200GB was usuable after formatting.
Nor we we accept a motherboard if the audio was borked.
If panel manufacturers can't produce them 100% problem free then they should go back to the drawing board.
If my first TFT had dead pixels I would have either ending up arguing with the supplier or I would have got trading standards involved.
All this ISO ******** to me is a get out policy most of the time.
Anyone ever heard of trading standards getting involved with a dead pixel policy?
hashcake said:
You must be too young to remember when a hard disk used to ship with a bad block table printed on it.
These things are always an evolutionary process, if you insist on absolute perfection the market for the product never gets off the ground.
In time perfection is achieved one way or another but not right away.
ok, first of all if it was me, i would be very disapointed to receive a panel with dead pixels, however, i can appreciate why they have these policies in place.
They could. But that would mean every panel produced would be guaranteed pixel perfect, product costs would go up considerably, quality control costs would increase, and the result would be dramtically increased retail prices. I'm sure people would complain if they did do this!
I dont think you'd have much luck tbh. This is why they have these policies. There is the 7 day distance selling act which covers you for purchases on line, and if oyu buy from a shop you'd be crazy not to check the screen out first imo. Some manuf (like Viewsonic for instance) offer zero dead pixel policies on some of their range, so that's a step in the right direction.
nope
They could. But that would mean every panel produced would be guaranteed pixel perfect, product costs would go up considerably, quality control costs would increase, and the result would be dramtically increased retail prices. I'm sure people would complain if they did do this!
I dont think you'd have much luck tbh. This is why they have these policies. There is the 7 day distance selling act which covers you for purchases on line, and if oyu buy from a shop you'd be crazy not to check the screen out first imo. Some manuf (like Viewsonic for instance) offer zero dead pixel policies on some of their range, so that's a step in the right direction.
nope
Nelly said:
You need to understand though that what they have put there could still leave you with bright red green or blue dots as the pixel policy refers to pixels not sub-pixels.
That just means that if you have a permanent white or black dot they will replace it.
Soldato
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Considering buying a new screen myself to go with my brand spanking new system and they're certainly not cheap. Those offers on the Dell screens have seriously tempted but what's really off-putting is this thing with dead/defective pixels. Having got a tft screen 4 or 5 years ago with my previous system I'll never look back at crts but to consider spending a vast amount of money on something like this (easily the most expensive component I'm looking at) and to discover it's faulty would be more than annoying as some of the major selling points of the screens is their sharp picture clarity, how sharp would they look with a dead/defective pixel stuck in the middle? Having said that however, I've had fantastic experience with Dell screens and have used more than a few dozen over the last few years and I've never seen a dead pixel, ever (which is why I'm willing to fork out extra money for a Dell screen which I know will be good).
However, still worried about these pixels so if I were to ask OCUK very nicely to have a look at my screen before they ship it for dead/defective pixels to ensure that there are none would they?
However, still worried about these pixels so if I were to ask OCUK very nicely to have a look at my screen before they ship it for dead/defective pixels to ensure that there are none would they?