OCuk Rma

C64 · 22 Apr 2007 at 11:11

Erm i have just recieved an email stating my rma has been returned to me
Excuse me i want a refund what are they doing?
Anyone know why they would simply return or replace a faulty item without even asking me what i wanted to do?

The product HD-111-WD on RMA RMA109844 has been returned to you, this will be sent on a new order with order number 1740807.

Your Order has been packed and is in the process of being shipped.
----------------------------------------------------------
Goods Shipped:
£0.00 x 1 - Western Digital Caviar RE 160GB 1600YS SATA-II 16MB Cache - OEM
what does this mean i didnt want the same unit despatched to me i wanted a refund.

Marky · 22 Apr 2007 at 11:14

Give them a call - They'll be able to explain it

C64 · 22 Apr 2007 at 11:27

well it sounds like they've either sent a new unit or returned the faulty one,cant be the old one as that fails western digitals hd diagnostic just find it cheeky to send me a new one without even asking me if i want one
No idea why they would return a faulty doa hard drive to me.
They should email me what they have done the onus is on them not me as a customer.Seems the customer comes last for ocuk then.Please tell me they have'nt merely plugged it in and said yea it works fine? try running the wd diag tool for a startand or formatting it or use any hd testing app it fails them all and doesn't even format.HUGE SIGH if the faulty one is being returned.

skanky · 22 Apr 2007 at 11:53

like marky says, give em a call. we're not going to know what they've done!

Cupra · 22 Apr 2007 at 11:55

i think unless you tell them you want a refund when u send the item back they will replace/return the old unit.. i dont thtink this is the place to be talking about it tho tbh

Dangerous · 22 Apr 2007 at 12:44

Speak to OcUK - No one on here can help with RMA questions.

I'll close this thread now.