OCZ PSU return under warranty

Nick1881

Nick1881

Nick1881

Soldato
Joined
4 Feb 2007
Posts
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Location
Nuneaton, UK
Anyone had to return anything to OCZ?

I sold a 600 watt PSU on ebay, the guy said the fan wasnt spinning or lighting up yet the psu still worked, he sent it back and asked for a refund. I got it back and tested it by switching it on with a jumper wire and measuring the voltages with a meter, as he said it was faulty.

I contacted OCZ via their site as it purchased it from OcUK in febuary so I have to go to them direct.

Now they want me to return it, to the NETHERLANDS!!! It will cost me well over £20 to post it there, why should I pay when its their failure within the 1st year of use? They say 36 month power swap warranty, not really very good if you have to return it to another country.

Being an electronic technician I could probably fix it myself but that would void the warranty when I open it.

Grrrrrrrr :mad:
 
Thats just ridiculous, I'm sure after people now knowing the returns dept is in the Netherlends the OCZ sales will drastically drop.

I will never buy a OCZ product again.

I also have the 600w OCZ psu, might sell it and a buy a Corsair.

Why don't you ask if its proven to be faulty will they credit you the carriage charge.
 
Their reply

"We only have RMA offices in Netherlands, United States and Canada. Do you know if the retailer could just exchange it for you? How did you buy it from?"

Its not up to OcUK as i bought it in Febuary.

I will ask them about postage refunds.

The fan should spin and light up all the time shouldnt it?
 
They are looking into the possibility of a refund for the postage.

I'll keep you posted, there may be hope for OCZ yet.
 
OCZ customer service are usually ace! i lost my SATA power cable for my modular PSU and they sent out another one free of charge :D
 
Result!

OCZ had TNT collect the PSU from me today and its now on its way back to the Netherlands, then they will send me out a new PSU.

Ok so they were a little slow but i didnt mind as my corsair psu is powering my system anyway.

Once I get the new one back I can sell it.

Nick
 
OCZ were awesome for me when my dual-chan RAM set died, took about a week an they sent me a load of freebies like t-shirts/stickers/posters etc with it :p
 
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