OCZ Reaper

mouthy

mouthy

mouthy

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Bedfordshire, UK
i have the 4GB OCZ Reaper kit, however recently the computer has been turning off when gaming, I had a look to see why this might be and have noticed that both heatspreaders on both RAM modules have slid off and now sit at an angle, the problem is i cannot reposition them because the manufacturer holds them off with some strong fixing tape

im hoping i will be able to RMA them, just wondered if anyone could give me some advice or experienced anything similar
 
Some one else had a problem a while ago, can't remember if it was Ocuk forum user or link posted here.
 
I found an article here from someone with a similar problem to yours.

http://www.clunk.org.uk/forums/hardware/24283-strange-ram-problem-heatsink-related.html

Id suggest contacting ocz to see what they say, they do state that removing the heatsinks yourself will void the warranty, (not saying youve done this) but ive used 2 different sets of reaper, pc 6400 and pc 8500, ocz have revised the heatsink design on the reaper range 3 times now, so there was possibly a fault with the original heatspreader design which may explain the revised heatspreaders.
 
i was thinking that may be why they revised it, I also havent tried to remove it just in case that did void warranty

mine does look exactly the same as the link you posted, although i havent overclocked or changed any of the settings on my RAM

just hope OCZ can help, their RMA support isnt very helpful so far
 
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i have managed to RMA this, so hopefully i will receive a replacement shortly,

does anyone know if they refurb your own item or do they send a new one?
 
finally heard that my replacement has been sent, although i will have to wait another 5 days to recieve it

not impressed with OCZ's customer service though
 
got sent a faulty item, which now has to be sent back again, and at my cost.

dont think i will be buying OCZ stuff again in the future
 
That's astonishing, Genuinely surprised, I'm yet to have an rma go badly with them. I agree though, if a company did that to me I'd be gone as a customer. Their manufacturing fault has left you without ram for over a month and cost you money, unacceptable for them to be messing you around.

If Ryder is still kicking about on the forums send him a pm. Their rma process may be shot to hell at present but I doubt he's changed from who he used to be.

Good luck man, and please report back.
 
Please report back once you've got some further news. I have some DDR3 stuff, surprisingly it's the only time I've actually chosen OCZ components.

Hope you get it sorted soon.
 
:(
JonJ678 said:
That's astonishing, Genuinely surprised, I'm yet to have an rma go badly with them. I agree though, if a company did that to me I'd be gone as a customer. Their manufacturing fault has left you without ram for over a month and cost you money, unacceptable for them to be messing you around.

If Ryder is still kicking about on the forums send him a pm. Their rma process may be shot to hell at present but I doubt he's changed from who he used to be.

Good luck man, and please report back.
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thanks, I have been in contact with Ryder, although there isnt much he can do since its the RMA lot in the netherlands who keep messing me around

i have just sent the second RMA which has cost me another £10

so so far im out of pocket around £25 for postage and packing and without my main desktop for around 6 weeks so far, and i wont expect a replacement anytime soon:(
 
SFFNoob said:
Please report back once you've got some further news. I have some DDR3 stuff, surprisingly it's the only time I've actually chosen OCZ components.

Hope you get it sorted soon.
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will do, this is the first time i have had OCZ products aswell, i specifically chose them as i heard they were excellent quality and great customer support, so far neither have been true (for me anyway)
 
finally received the replacement.

lets hope its 3rd time lucky, only problem is i cant use the computer yet as its now got a problem with its heatsink lol
 
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