OCZ Warranty

sampeoples · 25 Oct 2007 at 00:21

My memory corrupted a while ago and nearly 3 weeks ago now I sent my module back to their european offices for its RMA, with the correct packaging and everything and address etc, but I still haven't had an email or a replacement sent.

Anyone else used ocz warranty successfully?

devilspain · 25 Oct 2007 at 02:53

have you checked the RMA status?? if you log into your account you can check what the story is.

It might have been posted during the Royal Mail strikes so could still be on its way!

Minstadave · 25 Oct 2007 at 19:46

It took 2 and a bit weeks for my RAM to get to there Holland RMA centre. As above check your RMA on their website.

One it got there they shipped the replacement from the US within 2-3 days and it arrived next day (this was last week).

Mr Paul · 25 Oct 2007 at 19:56

http://ocztechnologyforum.com/forum/forumdisplay.php?f=46

Ask them.

sampeoples · 26 Oct 2007 at 03:47

wow

apparently they still havent received it :O

so its either been lost in the post or the strike has held it up by weeks...

CyZMyAssBaby · 26 Oct 2007 at 16:56

Did you send it by international recorded/ registered delivery and insure the the item?

sampeoples · 27 Oct 2007 at 01:37

i sent it by first class delivery

Thebug · 27 Oct 2007 at 07:19

Unless you sent it recorded or by courier you can say goodbye to it.

Its hard enough for them to deliver in the uk never mind abroad.

Minstadave · 27 Oct 2007 at 10:14

I sent mine standard first class and it got there fine, just took 2 weeks.

MumboJumbo · 27 Oct 2007 at 16:07

First class takes 2 weeks?

How much would it cost to send Ram to holland in like 2/3 days? Because if my ram borked id want to get a replacement asap.

sampeoples · 28 Oct 2007 at 12:31

problem is this stick of ram im left with needs replacing also, it chokes a lot under stress. so until i get the first stick back i cant send this one off!! might be a couple months overall to replace ram...

[TR]SweetSpotOz · 28 Oct 2007 at 12:35

sampeoples said:
problem is this stick of ram im left with needs replacing also, it chokes a lot under stress. so until i get the first stick back i cant send this one off!! might be a couple months overall to replace ram...

If you bought them as a dual channel kit you need to send it away as a dual channel kit. If you didn't they will probably just send back the original stick and tell you to send both of them.

It took 4 days or so for my International Signed For delivery to get there.

CyZMyAssBaby · 28 Oct 2007 at 13:36

8igdave said:
First class takes 2 weeks?

How much would it cost to send Ram to holland in like 2/3 days? Because if my ram borked id want to get a replacement asap.

cost me £5.30 international registered delivery takes 3 days to arrive at Holland destination. RMA process takes a total of 10 days as OCZ send the brand new modules from California/ America by UPS priority delivery

CyZMyAssBaby · 28 Oct 2007 at 13:40

"Thebug" said:
Unless you sent it recorded or by courier you can say goodbye to it.

Its hard enough for them to deliver in the uk never mind abroad.

Its most probably still caught up in the back log, and hasn't disappeared. If you check OCZ website under your ticket no, should show as received or not.

sampeoples · 28 Oct 2007 at 15:28

yeh i have checked it and it shows not received yet

also, i asked the ocz representative if i could send one off and he said it was fine

Minstadave · 28 Oct 2007 at 15:36

Are you dealing with Danny van someone? He was excellent when I RMA'd my kit.

MumboJumbo · 28 Oct 2007 at 16:25

CyZMyAssBaby said:
cost me £5.30 international registered delivery takes 3 days to arrive at Holland destination. RMA process takes a total of 10 days as OCZ send the brand new modules from California/ America by UPS priority delivery

Thats not too bad i gues.

CyZMyAssBaby · 30 Oct 2007 at 01:28

8igdave said:
Thats not too bad i gues.

To be honest i was pleased with the service provided by OCZ. The brand new replacement modules are securely boxed and the modules arrived in their original packaging.

Ryder OCZ is the main man to deal with if you have a problem

Jolly_Jason · 30 Oct 2007 at 22:29

Should have returned it too the place you bought it and let them worry about sending it abroad tbh!
That’s what I did when my OCZ ram went belly up after 3-4 months, the (competitor) received the RAM and sent me out a brand new pack all in about 4-5 days.

Avalon · 31 Oct 2007 at 10:47

sampeoples said:
i sent it by first class delivery

You are either not bothered about it getting lost (perhaps you don't mind buying more?) or a little naive ? Either way you're in for a few more days of wondering if or when it may turn up from the sounds of it.