Just really wanting to get some opinions on some disconnection issues I am having and the lack of BT's ability to solve the problem so here it is;
Got back from shopping with the wife last week to find that my line had dropped from its normal circa 12000kbs down stream sync to 4000kbs. Called Entanet, did a line test came back with requiring an engineer visit.
Engineer 1: Could not specifically identify the fault but defo one there, thinks it is on the pole which is unfortunately is a power pole so need to get a specialist to check it. I explained that in addition to this I get the occasional noise on the line that starts clicking then gets noisy and finally resolves itself, normally following a disconnect/re-sync.
The line returns to the following:
ADSL Link Downstream Upstream
Connection Speed 7899 kbps 979 kbps
Line Attenuation 33.5 db 16.4 db
Noise Margin 15.4 db 8.6 db
Engineer 2 (supposed specialist): I was not available. Turns up chats to my wife, had not read previous engineers notes, listens to the phone cant hear anything wife says not really had any issues since last engineer which we had not but the line was still not back to normal, engineer shrugs shoulders and leaves.
Called Entanet explained the situation again, they say better take it up with PSTN provider (BT) so I log a call with BT.
Engineer 3: turns up this morning cant find any fault with house wiring (which we knew already), going to check the pole and will return later with another engineer.
Since then I have double checked the fault:
currently got the faceplate off and using the test socket with a filter (BT) with modem and wired phone (BT), when I go to make a call (or just listen to dial tone) can hear faint clicking and noise in addition when the receiver is lifted my upstream SNR goes mental (shows something like -65432db) and the modem disconnects.
Anyone got any ideas on the actual fault, I have an XTE-2005 face plate and when I contacted them to find out if it could be a fault with the faceplate they suggestes "It is probably a line fault called a HR leg"; so basically I cant answer or make calls with the line going down even when using the test socket.
Got back from shopping with the wife last week to find that my line had dropped from its normal circa 12000kbs down stream sync to 4000kbs. Called Entanet, did a line test came back with requiring an engineer visit.
Engineer 1: Could not specifically identify the fault but defo one there, thinks it is on the pole which is unfortunately is a power pole so need to get a specialist to check it. I explained that in addition to this I get the occasional noise on the line that starts clicking then gets noisy and finally resolves itself, normally following a disconnect/re-sync.
The line returns to the following:
ADSL Link Downstream Upstream
Connection Speed 7899 kbps 979 kbps
Line Attenuation 33.5 db 16.4 db
Noise Margin 15.4 db 8.6 db
Engineer 2 (supposed specialist): I was not available. Turns up chats to my wife, had not read previous engineers notes, listens to the phone cant hear anything wife says not really had any issues since last engineer which we had not but the line was still not back to normal, engineer shrugs shoulders and leaves.
Called Entanet explained the situation again, they say better take it up with PSTN provider (BT) so I log a call with BT.
Engineer 3: turns up this morning cant find any fault with house wiring (which we knew already), going to check the pole and will return later with another engineer.
Since then I have double checked the fault:
currently got the faceplate off and using the test socket with a filter (BT) with modem and wired phone (BT), when I go to make a call (or just listen to dial tone) can hear faint clicking and noise in addition when the receiver is lifted my upstream SNR goes mental (shows something like -65432db) and the modem disconnects.
Anyone got any ideas on the actual fault, I have an XTE-2005 face plate and when I contacted them to find out if it could be a fault with the faceplate they suggestes "It is probably a line fault called a HR leg"; so basically I cant answer or make calls with the line going down even when using the test socket.
