Odd (but good) NTL problem...

nichorob · 5 Dec 2006 at 15:25

Hi there,

My NTL cable internet went offline at about 11pm last night and was still offline this morning, so I rang the technical support who ran some tests and discovered that I was apparantly connected to the wrong exchange, so they fiddled about a bit and I was reconnected this afternoon. Now what puzzles me is that I was on and paying for the 2mb service but I noticed when downloading a file a couple of hours ago that I was downloading at 1.2mb/sec. Did a quick speedtest and it seems ive been put on the 10mb service:

Now this is all well and good, but I dont want to have to foot a massive bill a couple of months down the line, should I ring them up and tell them? Or am I in a safe position? Many thanks.

toy_soldier · 5 Dec 2006 at 16:26

Its there mistake, you could argue that you didnt notice any difference in speed and therefore had nothing to inform them of. So I would say your safe.

hyper_piper45 · 5 Dec 2006 at 16:37

I would keep quiet and pretend you are a n00b and know nothing if they pull you up on it.

Nikolic · 5 Dec 2006 at 16:44

Make sure on your next bill that you're not being charged for 10MB!

nichorob · 5 Dec 2006 at 17:06

Nikolic said:
Make sure on your next bill that you're not being charged for 10MB!

Certinly will do, il keep my mouth shut then and enjoy it whilst it lasts

Kheldar · 5 Dec 2006 at 17:18

hyper_piper45 said:
I would keep quiet and pretend you are a n00b and know nothing if they pull you up on it.

lol no need for him to pretend then is there

nichorob · 5 Dec 2006 at 17:20

Kheldar said:
lol no need for him to pretend then is there

Boycie · 5 Dec 2006 at 18:18

It's happened to me before, back in the day i was on their 512K service and I was recieving 1mb and being charged for 512k. Then there was a whole year on business 2mb at work completely free

which they found out about a couple of months ago when all of a sudden their system got rid of us and had no customer record for the year.

nichorob · 5 Dec 2006 at 18:19

Boycie said:
It's happened to me before, back in the day i was on their 512K service and I was recieving 1mb and being charged for 512k. Then there was a whole year on business 2mb at work completely free which they found out about a couple of months ago when all of a sudden their system got rid of us and had no customer record for the year.

They didnt try and make you pay for it did they?