Odd PCIe GPU issue please help

Glenn · 12 May 2017 at 15:14

Hi i have a new system with an odd issue

On a cold boot the system does not detect and boot from Pci e GPU and defaults to integrated GPU

If I restart the system from windows the BIOS will pick up the Pci e GPU and boot from it

I have tried two separate card with same results

System info

MSI b250 VDH
Kaby lake G4560
8GB DDR4 2400 ram (1 stick)
SSD 120gb boot drive
HDD 1tb
Sata DVD RW drive
Pci e Wi-Fi card
Sapphire rx480 nitro+ 4gb
500w 80+ Corsair PSU

System was also tested with a R9 200 series
I have also replaced PSU with same results
BIOS fully updated

Thanks for any help

Glenn · 12 May 2017 at 15:24

Hi it is disabled

Glenn · 12 May 2017 at 15:42

Yes after boot from cold i swap HDMI cable in integrated HDMI. on boot I have it sat in the cards HDMI with no joy

When I restart windows I swap cable back into card before the system has a chance to POST

Hope that makes sense

Glenn · 12 May 2017 at 15:54

I have used the HDMI and a dvi to HDMI

I don't have a DP on moniter

Glenn · 12 May 2017 at 16:01

Card does not show in device manager on cold boot if that makes a difference

Glenn · 12 May 2017 at 16:05

Cold boot power off PC system shut down

Card works when selecting restart option in Windows or pressing hard reset button on PC

Glenn · 12 May 2017 at 16:08

It's on it 2ed PSU

Would that affect both cards tested?

Glenn · 12 May 2017 at 16:21

Stock cooler and I have swap the ram from 1st slot to the 3ed slot

Glenn · 12 May 2017 at 16:22

Also swapped SATA ports on HD's

Glenn · 12 May 2017 at 16:32

Ok thank you for your help my gut says faulty MoBo

I will try restating CPU 1st though

Glenn · 12 May 2017 at 16:48

Does this look ok to you

EDIT is that normal on the right in the middle or that a bent pin?

Glenn · 12 May 2017 at 17:08

Yeah I think so any way to fix it or should try and get a replacement/repair from MSI

Glenn · 12 May 2017 at 17:17

Would a bent cause above problems do u think?

Glenn · 12 May 2017 at 17:26

Restating CPU has seam to have fixed the issue for now

Glenn · 12 May 2017 at 17:41

CPU temp seam high now
60 idle and 95+ under load

Glenn · 12 May 2017 at 17:47

Ok I guess I'll have to run out and get some

That will teach me for taking shortcuts

Glenn · 12 May 2017 at 21:33

Look like that sorted it 35 idle 50 60 under load

Thank you very much for your help

Glenn · 12 May 2017 at 21:36

Thank you

Glenn · 15 May 2017 at 11:43

Sent MSI the above photo and told them issue I was having

There response was that the bent pin affects CPU voltage so it would have no affect on my GPU card so I should contact GPU card manufacturer

Poor customer support IMO