Odd situation with online retailer (John Lewis)

ZXSpectrum

ZXSpectrum

ZXSpectrum

Soldato
Joined
20 Oct 2002
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Location
Derby
So the other day posted on HotUKDeals there was a fantastic deal on a Google Pixel 7a for £329 from John Lewis with £100 off voucher making it £229. So my mum is using an old Motorola E30 and having some issues with it so as its her birthday on sunday I thought i would buy it for her. So i ordered as did loads of people on HUKD. It was 2-5 day delivery so i thought no problem. So yesterday i received an email stating that the order had been cancelled as it was a pricing error (Should have been £399 less £100) and they would refund me for the phone, apologies, blah blah blah.

So this morning i receive an email stating that the phone had now been despatched. Then i checked the tracking (Royal Mail) and it stated that it had received the item at the Nottingham depot but almost straight after it stated it was returned to sender.. I was like.. ok, they have realised too late after the item had been despatched and recalled them back from RM.. But the phone has just arrived.

So what is my obligation with this? I am fine that they stick to the original order at the original price and its their mistake. Do they have to pick it up and return etc?

I am a bit puzzled and a bit amused at the whole situation, particularly as it just came on the radio that JL were not getting their bonus this year even tho they had made record profits.. :cry:
 
Surely even though they have notified me that the order has been cancelled and will be refunded, the fact that they have taken payment, despatched and it is with me now the order/contract has been fulfilled?
 
My thinking exactly. I am not after a freebie but just want the product i ordered at the price i ordered it at. I also ordered on CC so if they tried to take more money i could contest it.
 
From my position, i wasn't aware it was a pricing mistake when i got it as i know they had just announced the 8a so thought he bottom had dropped out on this phone. Its not as if i have purchased it knowing it was incorrect and was going to sell for a profit, my mum doesn't have a great deal and thought it would be nice to get her a new phone for her birthday as she liked the old 2xl that i gave her but when the battery started to get really bad i gave her a new Motorola E30 i had that wasn't being used. She has had that a couple of years and although working it had its issues and she said she preferred the pixel she used to have.

Anyway, they have taken payment, they have not refunded me and although they sent an email saying the order had been cancelled i still got a despatch notification AFTER and i received the product so i can only surmise that the cancellation email had been sent by mistake and they have completed the transaction. I have also not received any further contact from them.

I have already opened it as i need to get her google account on it and transfer her stuff over for her birthday and i have already bought her a new case.

So that's how i am going to leave it, if something else transpires i will update.
 
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