Office 2010 Crashes

anything I don't mind · 23 Jan 2012 at 15:22

Has anyone else had a lot of reports of office 2010 crashing. At work we have one department that uses excel and access quite extensively, they use big access database and big spreadsheets with trade data.

They keep reporting application crashes. The one guy has at least 10 access crashes per day.

They are on office 2010 sp1 and i have applied two hot fixes.

Has anyone else experienced more crashes than previous version with 2010?

swinnie · 23 Jan 2012 at 19:22

How large are the datasets? Might be possibly worth looking at using 64-bit Office if this is the case?

anything I don't mind · 24 Jan 2012 at 09:29

They are not that bad, I have seen bigger ones at investment banks. They are 30000 lines spreadsheets and few hundred mb to a gb size access databases.

They bought oem office so i had to reinstall the OS and then download the office trial and activate the trial. I think this might have something to do with it. This is the correct method for OEM office as M$ do not offer a oem ISO for redistribution. I am going to try the VL version today, but i don't think the oem keys will activate with it.

edscdk · 24 Jan 2012 at 09:41

does it happen to the same people?

maybe pick one person who it keeps happening to remove it totally and reinstall with all updates and patches...

anything I don't mind · 24 Jan 2012 at 10:15

I tried installing the VL version and the oem cdkeys would not work. Surprise. Guess i have to use the trial version

edit: nevermind just found a solution http://office.com/downloadoffice hope it works.

edit2: nope, does not work. Fails to actually offer a download link. Just a waste of time.

anything I don't mind · 24 Jan 2012 at 11:02

What a nightmare. I went through the processes only for there to be no download link. SO i called up M$ and wait 15 mins to be speak to someone, he said he would send me an email with the download link. 10 mins later i receive the email. I thought, that was not too bad. So i click the download button on the link only to be greeted by this message:

Unfortunately, we are not able to process your request due to U.S. trade restrictions. We are sorry for any inconvenience.

*bangs head against desk*

back on the phone now.

edit: madness, in the end they just send me a direct link to it, which anyone can download...