Office telephony choices...3CX, Horizon etc

[Matt999]

So with most of the company working at home and enjoying it we are looking at our existing Asterisk based telephony and realising that it is a bit outdated and doesnt easily allow telephone calls to be made from home. Internal comms and customer conferences are now all in Teams which seems to work nicely.

We have about 25 users that need physical and soft phones and I have been looking at alternatives:
* Adding telephony option to teams. This seems mighty expensive
* Going to a 3CX solution
* Going to a Gamma Horizon solution

We are being drawn to the latter Gamma Horizon option, but are stuck in a little bit of a loop where the people selling Horizon say 3CX is pants and the people selling 3CX say gamma is pants.

Any of you chaps have any experience with either from a user or admin point of view? I'd be interested in any feedback thats out there.

 

[Matt999]

Thanks Shadowman thats some good feedback. We sure are planning on going hosted for our solution. I think its likely to be the standard thing where we move users over and they will moan no matter what new system is.

 

[Matt999]

I used to do Infrastructure for a 3CX Platinum partner and it's not a bad product for smaller places. Uncomplicated and simple, their support is however useless.

That is what the guys offering the Gamma Horizon have said, the support is not good for 3CX.

Can echo this. Our "partner" basically installed the server and bounced. Neither them or 3CX themselves were able to help troubleshoot our off site webclient issue more than running the server port checker and saying "yep it don't work"

Handy feedback....

Mind you looking at the reviews of the Gamma Horizon app on Android I should not be touching it with a barge pole.