*** Official Hyperoptic Discussion Thread ***

  • Thread starter Thread starter ntg
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Can anybody who has had Hyperoptic FTTP (not a flat with a Cat5e cable running to the basement) installed within the last six months or so confirm that they are still providing Genexis Fibertwist ONTs?
 
jarheadleeds said:
I’ve been a Hyperoptic customer maybe 5 weeks now and I’ve noticed especially late at night around 9-12pm that online gaming is unplayable, I get severe packet loss in csgo. Now what’s odd is if I do a ping test to bbc I get no packet loss, however my thinkbroadband monitor does show my line has packet loss. Download/upload speed unaffected, anyone else having this issue
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I've been with them for over 6 years and never had packet issues etc.

Sometimes there's downtime due to maintenance but that's about it
 
jonneymendoza said:
I've been with them for over 6 years and never had packet issues etc.

Sometimes there's downtime due to maintenance but that's about it
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this is the worst packet loss ive ever received, i never had an issue on fttc, my latency on vodafone with a connection of 70/20 was 5ms to uk servers, on hyperoptic it is 10ms but getting packet loss the entire day almost.
 
jarheadleeds said:
this is how my connection is holding up according to my thinkbroadband ping monitor

Broadband Quality Monitor | thinkbroadband

FREE Broadband Quality Monitor to keep track of latency & packet loss
www.thinkbroadband.com www.thinkbroadband.com

as you can see im almost getting packet loss all day, although it is very very significant ive never had a line thats shown that much packet loss over such a long period.
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There is absolutely nothing wrong with that monitor. The issue is either the game, your computer, or your internal setup.
 
Almost 6 months on and I still don't have my connection live, site now meant to be "fixed" engineer came out Friday confirmed all ok and it would be active in an hour - its now Monday, Customer Support less than useless and still no Hyperoptic!!
 
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Reactions: ~cw
my packet loss issues on csgo are still occuring, however... i have found that if i use a vpn, my packet loss vanishes, this now tells me there is an issue between hyperoptic and csgo servers. I will not be renewing my contract when it ends, i would much rather have an 80/20 connection and actually be able to play games.
 
Engaged with Hyperoptic CS about this? if you provide traceroutes over IPv4 and IPv6 (if you're running dual stack) then they can go off and investigate with their peering partners. Could be that the provider hosting the server you're playing on has rubbish upstream connectivity, or it could be a routing or contention issue in Hyperoptic's domain.

If it happens to all servers in csgo, it indicates a problem may exist on your network or computer specifically affecting CSGO traffic... When I had Hyperoptic, I was able to prove that Windows 10 was actually the cause of some bandwidth and CPU saturation issues during high-bandwidth transfers over the WAN; running on the same hardware with a Linux live USB, the issue immediately went away. Thus it may benefit your investigation to rustle up a Linux Live USB with Steam, install csgo and try the same servers, just to rule out any potential client-side influence.

Are you in a shared building with a possible high contention on the incoming network connection during peak time?
 
~cw said:
Engaged with Hyperoptic CS about this? if you provide traceroutes over IPv4 and IPv6 (if you're running dual stack) then they can go off and investigate with their peering partners. Could be that the provider hosting the server you're playing on has rubbish upstream connectivity, or it could be a routing or contention issue in Hyperoptic's domain.

If it happens to all servers in csgo, it indicates a problem may exist on your network or computer specifically affecting CSGO traffic... When I had Hyperoptic, I was able to prove that Windows 10 was actually the cause of some bandwidth and CPU saturation issues during high-bandwidth transfers over the WAN; running on the same hardware with a Linux live USB, the issue immediately went away. Thus it may benefit your investigation to rustle up a Linux Live USB with Steam, install csgo and try the same servers, just to rule out any potential client-side influence.

Are you in a shared building with a possible high contention on the incoming network connection during peak time?
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The issue with being able to provide traceroutes is that csgo official servers no longer show the ip address of the server, I have actually been on the phone to Hyperoptic whilst I’ve had like 30% packet loss and they stayed on the phone with me for a good 30 mins and told me they couldn’t see a problem, I pay for a static ip so I can also use the tbb ping monitor. The issue I’m having occurs at any time of the day and I say it’s isolated only to the official matchmaking servers. I was playing from like 10pm last night and when we switched to faceit for one game my issue went away. I play on a wired connection but just to see it maybe my network card is the issue I’ve bought a pcie wifi card. When I’m getting the packet loss and switch to any vpn server the issue goes away.

I do live in a block of flats. I’ve never noticed my download/upstream plummet and always sits around 900-930 Mbps down/up.
 
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What mesh extenders do people recommend with Hyperoptic. Looking to move over now but trying to clear up some questions.

I know they have theirs for £7pm....but I could but my own perhaps and keep that as an investment.
 
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