One for the IT support possee

geeza

geeza

geeza

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30 Aug 2004
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An employee in our marketing department emailed me last week moaning because they couldnt send an email to an address as it was bouncing back all the time. I emailed an info address and have found out this morning it was because the person in marketing got her address wrong!

Anyway Ive felt good as I emailed all of marketing to let them know that they need to get peoples email addresses right before sending them, or they will be undelivered!
 
its a real pain having to deal with the lusers in any company!

but thats what you get paid for :)
 
I'm sure your marketing guys will enjoy being patronised like that. :) Good job.
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geeza said:
An employee in our marketing department emailed me last week moaning because they couldnt send an email to an address as it was bouncing back all the time. I emailed an info address and have found out this morning it was because the person in marketing got her address wrong!

Anyway Ive felt good as I emailed all of marketing to let them know that they need to get peoples email addresses right before sending them, or they will be undelivered!
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SO you started a thread to tell us that someone in your company got an email address wrong?

Thanks.
For.
That.
 
geeza said:
are well in just over 2 weeks im leaving (contract finished)
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What you could have done was got the sender to forward you the bounced message, read the part that says 'User unknown at this domain', (or equivalent) and told her to double check the address.
 
Tru said:
What you could have done was got the sender to forward you the bounced message, read the part that says 'User unknown at this domain', (or equivalent) and told her to double check the address.
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I suspect thats why he's leaving in 2 weeks. A lack of competancy is a great way to not have your contract renewed.
 
Oakesy2001uk said:
this is the problem! lusers. :D
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wouldn't disagree, but it wouldn't be rocket science for Microsoft to do some simple error checking before letting users press "send"

automatically removing quote marks would fix 50% of our duff addresses

and comparing the address against addresses already in "Contacts" would fix another 30%.


simple stuff, but I guess doing "Clippy" was obviously more important
 
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bitslice said:
wouldn't disagree, but it wouldn't be rocket science for Microsoft to do some simple error checking before letting users press "send"
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Wrong. The whole principle of email is that it is, to a certain extent, a 'fire and forget' protocol.

To rewrite the protocol so that a sender should check with the destination gateway that there's a valid recipient would be pointless, and completely OTT when compared with the problem it is designed to fix.

automatically removing quote marks would fix 50% of our duff addresses

and comparing the address against addresses already in "contacts" would fix another 30%.
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Can you cite sources for these figures?


simple stuff, but I guess doing "Clippy" was obviously more important :rolleyes:
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In the same way that you decided that snide criticisms of MS were more important than reasoned, valid criticism?
 
Tru said:
What you could have done was got the sender to forward you the bounced message, read the part that says 'User unknown at this domain', (or equivalent) and told her to double check the address.
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let's be honest though - IT bods always get the blame for everything so there has to be some small sliver of satisfaction gained when the opportunity arises ;)
 
kitten nailed it on the head.

i would say 50% of users here would blame the guys in my IT Team for anything, coffee machine is out of cups. Its its fault!!

You get the idea.

The other 50% are fine and accept what you tell them, they acknowldge that you know your job and what your telling them is as correct as can be.
 
kitten_caboodle said:
let's be honest though - IT bods always get the blame for everything so there has to be some small sliver of satisfaction gained when the opportunity arises ;)
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Yeah I get that in my current job (a furniture store/web retailer) they seem to think that computers and IT bods are they're to make their life hell, and if they get any work done it's despite our best efforts.

I used to work in a BT dept where you needed to be pretty computer savvy to even get a job, the admins got plently of respect there, I miss it. :(
 
wtf ?

Visage said:
To rewrite the protocol
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who mentioned protocol !? I'm talking about simple error checking by Outlook,
just like Word checks spelling/grammer...


Visage said:
Can you cite sources for these figures?
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sure, last month I had 5 cases of quotes, and 1-2 of users typing the address instead of using their contacts. Why would I be talking about global email errors ?

Visage said:
In the same way that you decided that snide criticisms of MS were more important than reasoned, valid criticism?
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what, like you kicking off at me for no reason ?

Emails errors happen daily, Clippy gets turned off in every site I know of.
Which was more worthy of MS R&D ?


.
 
Visage said:
How can Outlook validate an email address without communicating with the email server in the destination domain?
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...but I'm not saying that.

e.g. simple errors for [email protected] :

'[email protected]' - additional quotes, happens a lot when users cut'n'paste

[email protected] - they email bob at corp.com everyday, simple AI could flag the behaviour as unusual

[email protected] - they email bob at corp.com everyday, simple AI could flag the typo as unusual


that's >all< I'm talking about,
no big changes there.
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umm, no reply... guess that's it then.
it really narks me that someone gets the wrong end of the stick, has a go, then just naffs off and never posts a reply.... :mad:


.
 
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